Resolved after 5 days 18 hours, on June 10, 2026.
This incident has been resolved and all systems are now operating normally.
Update timeline
- monitoring Jun 10, 2026, 10:38 AM UTC
Transact engineers are investigating a possible issue with Mobile Credential for Google Pay Wallet. Mobile credential provisioning is currently offline. New credentials cannot be issued. Currently provisioned credentials will continue to work with no issues.
- monitoring Jun 10, 2026, 11:13 AM UTC
Our third-party service provider has informed us that the issue with Mobile Credential is limited to provisioning with Samsung Wallet. Google and Apple Pay will continue to work as expected. We will provide an update when more information is available.
- monitoring Jun 10, 2026, 01:40 PM UTC
The issue with the service(s) Mobile Credential for Google Pay Wallet is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.
- monitoring Jun 10, 2026, 01:51 PM UTC
This incident has been resolved and all systems are now operating normally.
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