Trainerize Outage History

Started May 25, 2026, 05:13 PM UTC· resolved May 25, 2026, 05:51 PM UTC

1. investigating May 25, 2026, 05:13 PM UTC

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize & Ignite Engagement applications with heavy latency and timing out experience by customers. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. investigating May 25, 2026, 05:30 PM UTC

   We are continuing to investigate this issue.

3. monitoring May 25, 2026, 05:34 PM UTC

   A fix has been implemented, and our teams are currently monitoring the application to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. resolved May 25, 2026, 05:51 PM UTC

   Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize & Ignite Engagement applications has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: [11:48 AM] Central Time End: [12:30 PM] Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-[10641]

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Started May 07, 2026, 08:29 PM UTC· resolved May 07, 2026, 09:47 PM UTC

1. identified May 07, 2026, 08:29 PM UTC

   We are currently investigating an issue affecting the Ignite Engagement mobile app where the Member QR barcode icon may be unresponsive for some users. Impact: This issue occurs after the app is force closed and reopened. When impacted, tapping the QR code icon does not open the barcode needed for club check-in. This affects both iOS and Android users on version 8.16.0 (cp1). Workaround: As a temporary workaround, users can delete and reinstall the app. The QR code will function normally until the app is force closed again. Our teams are actively investigating and evaluating next steps, including mitigation options. We will provide updates as more information becomes available.

2. monitoring May 07, 2026, 09:22 PM UTC

   The issue causing the Member QR barcode icon to be unresponsive in the Engagement mobile app has been resolved. A fix has been deployed 8.16.0 (cp2) to address the problem affecting some users on version 8.16.0 (cp1) after force closing the app. What users can expect: - The update is applied automatically in the app. - All Trainerize and Engagement App users will see a notification that the app will close and reopen as the update is applied. - Once complete, the QR code should open and function normally for club check-in. - No further user action is required. We appreciate your patience as we validate the fix.

3. resolved May 07, 2026, 09:47 PM UTC

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10607

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Started Apr 27, 2026, 04:08 PM UTC· resolved Apr 27, 2026, 09:58 PM UTC

1. investigating Apr 27, 2026, 04:08 PM UTC

   ABC has detected an anomaly that may indicate a potential issue affecting the Enterprise API application. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. monitoring Apr 27, 2026, 04:43 PM UTC

   A fix has been implemented, and our teams are currently monitoring the application to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. identified Apr 27, 2026, 05:08 PM UTC

   Our teams continue to investigate the identified issue affecting the applications listed below. While we have confirmed the source of the problem, we are still assessing the best path to resolution. We remain actively engaged and will provide additional updates as soon as more information becomes available. Thank you for your continued patience.

4. monitoring Apr 27, 2026, 05:21 PM UTC

   A fix has been implemented, and our teams are currently monitoring the application to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

5. resolved Apr 27, 2026, 09:58 PM UTC

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10591

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Started Apr 26, 2026, 03:00 PM UTC· resolved Apr 26, 2026, 07:03 PM UTC

1. investigating Apr 26, 2026, 03:00 PM UTC

   ABC has detected an anomaly that may indicate a potential issue affecting the Trainerize Web, Mobile app, and Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. monitoring Apr 26, 2026, 03:26 PM UTC

   Our teams are currently monitoring the applications to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. resolved Apr 26, 2026, 07:03 PM UTC

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 10:00 AM Central Time End: 1:56 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10588

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Started Apr 26, 2026, 01:00 PM UTC· resolved Apr 26, 2026, 07:28 PM UTC

1. investigating Apr 26, 2026, 03:30 PM UTC

   Hi everyone, we're currently experiencing a partial service interruption on the web and mobile apps. Our team is currently investigating and we will be updating everyone as soon as possible.

2. investigating Apr 26, 2026, 03:30 PM UTC

   We are continuing to investigate this issue.

3. resolved Apr 26, 2026, 07:28 PM UTC

   This incident has been resolved.

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Started Apr 25, 2026, 05:59 PM UTC· resolved Apr 25, 2026, 09:07 PM UTC

1. investigating Apr 25, 2026, 05:59 PM UTC

   ABC has detected an anomaly that may indicate a potential issue affecting the application. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. identified Apr 25, 2026, 06:14 PM UTC

   Our technical teams have identified the source of the issue affecting the Ignite M&O application listed below. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.

3. identified Apr 25, 2026, 07:12 PM UTC

   Our technical teams have identified the source of the issue affecting the Ignite M&O application listed below. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.

4. monitoring Apr 25, 2026, 07:24 PM UTC

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

5. resolved Apr 25, 2026, 09:07 PM UTC

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 12:04 PM Central Time End: 1:21 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10586

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Started Apr 24, 2026, 09:37 PM UTC· resolved Apr 25, 2026, 11:05 AM UTC

1. identified Apr 24, 2026, 09:37 PM UTC

   We are currently investigating an issue impacting the Insights applications due to an ongoing incident with our third party vendor Microsoft. At this time, users are unable to access the applications or run reports. Our team is actively working with Microsoft to resolve the issue and restore service as quickly as possible. We will share updates as more information becomes available. Thank you for your patience.

2. identified Apr 24, 2026, 09:45 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Apr 24, 2026, 10:34 PM UTC

   Microsoft has confirmed an ongoing incident impacting the Americas, which is affecting Insights applications. At this time, users are still unable to access the applications or run reports. Microsoft is actively working to resolve the issue. We are closely monitoring the situation and will provide updates as more information becomes available. Thank you for your patience.

4. monitoring Apr 24, 2026, 10:52 PM UTC

   We are seeing initial recovery of Insights applications as services are restored by Microsoft. Users are regaining access and the ability to run reports. We are continuing to monitor closely to ensure stability and will provide further updates as needed. Thank you for your patience.

5. resolved Apr 25, 2026, 11:05 AM UTC

   Dear Valued Customers, We are pleased to confirm that the third‑party issue impacting the applications listed below has been resolved. All services have been successfully restored to full functionality, and our systems are operating normally. Thank you for your continued support. ABC Fitness Solutions

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Started Apr 21, 2026, 11:51 AM UTC· resolved Apr 21, 2026, 12:47 PM UTC

1. investigating Apr 21, 2026, 11:51 AM UTC

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. monitoring Apr 21, 2026, 12:19 PM UTC

   A fix has been implemented, and our teams are currently monitoring the application to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. resolved Apr 21, 2026, 12:47 PM UTC

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 5:06 AM Central Time End: 7:09 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10565

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Started Apr 17, 2026, 04:30 PM UTC· resolved Apr 17, 2026, 07:58 PM UTC

1. investigating Apr 17, 2026, 04:30 PM UTC

   Some customers may be experiencing longer than normal runtimes when running reports in Insights Analyze. The service remains available, but report loading and execution may be slower than expected. We are actively investigating and will provide updates as more information becomes available. Thank you for your patience.

2. monitoring Apr 17, 2026, 07:48 PM UTC

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. resolved Apr 17, 2026, 07:58 PM UTC

   Dear Valued Customers, We are pleased to confirm that the issue causing latency within Insights Analyze has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10558

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Started Mar 19, 2026, 05:18 PM UTC· resolved Mar 19, 2026, 09:47 PM UTC

1. identified Mar 19, 2026, 05:18 PM UTC

   We are currently investigating an intermittent issue impacting point-of-sale (POS) payment processing for a subset of customers. At this time, some users may experience payment failures when attempting to process transactions in-club. We have identified that this issue is related to a third-party vendor (Worldpay), We are actively engaged with the vendor and monitoring their progress toward resolution Thank you for your patience.

2. monitoring Mar 19, 2026, 09:23 PM UTC

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. resolved Mar 19, 2026, 09:47 PM UTC

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 10:30 AM Central Time End: 03:46 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10512

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Started Mar 16, 2026, 06:35 PM UTC· resolved Mar 16, 2026, 07:01 PM UTC

1. investigating Mar 16, 2026, 06:35 PM UTC

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. monitoring Mar 16, 2026, 06:44 PM UTC

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. resolved Mar 16, 2026, 07:01 PM UTC

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. The disruption affected a limited subset of users, and all services have now been restored to full functionality. Our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while our team worked to resolve the issue. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10502

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Started Mar 10, 2026, 02:57 PM UTC· resolved Mar 10, 2026, 05:48 PM UTC

1. investigating Mar 10, 2026, 02:57 PM UTC

   ABC has detected an anomaly that may indicate a potential issue affecting the Insights Customize application where the Customize dashboards are impacted. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. identified Mar 10, 2026, 04:18 PM UTC

   Our technical teams have identified the source of the issue affecting the application. Currently, the impact is limited to small subset of customers within the application. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support

3. resolved Mar 10, 2026, 05:48 PM UTC

   Dear Valued Customers, We are pleased to confirm that the issue impacting the Customize application has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10483

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Started Mar 09, 2026, 11:09 PM UTC· resolved Mar 09, 2026, 11:33 PM UTC

1. investigating Mar 09, 2026, 11:09 PM UTC

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. monitoring Mar 09, 2026, 11:20 PM UTC

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. resolved Mar 09, 2026, 11:33 PM UTC

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 5:38 PM Central Time End: 6:20 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10482

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Started Mar 09, 2026, 10:48 AM UTC· resolved Mar 09, 2026, 12:01 PM UTC

1. investigating Mar 09, 2026, 10:48 AM UTC

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. monitoring Mar 09, 2026, 11:30 AM UTC

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

3. resolved Mar 09, 2026, 12:01 PM UTC

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10481

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Started Mar 08, 2026, 07:13 AM UTC· resolved Mar 08, 2026, 08:32 AM UTC

1. investigating Mar 08, 2026, 07:13 AM UTC

   Hi everyone, we are still investigating reports and working to fully restore the platform and get it to full availability. We will be sharing updates as our engineers confirm everything is in order. We do apologize for the inconvenience. We will update everyone as soon as we have news. Thank you.

2. resolved Mar 08, 2026, 08:32 AM UTC

   ✅ Update: Trainerize is back online Hi everyone — Trainerize is now fully operational across both the web and mobile apps. Following our scheduled maintenance earlier this evening, some services didn’t perform as expected and the maintenance window took longer than originally planned. Our engineering team worked through the issue and has now restored the platform to full availability. Our team will continue monitoring the platform closely. — Team ABC Trainerize

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Started Mar 03, 2026, 11:08 PM UTC· resolved Mar 03, 2026, 11:09 PM UTC

1. investigating Mar 03, 2026, 11:08 PM UTC

   ABC has detected an anomaly that may indicate a potential issue affecting the Datatrak application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. monitoring Mar 03, 2026, 11:08 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 03, 2026, 11:09 PM UTC

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 3:29 PM Central Time End: 4:01 PM Central Time Thank you for your continued support. ABC Fitness Solutions

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Started Mar 02, 2026, 04:26 PM UTC· resolved Mar 02, 2026, 07:44 PM UTC

1. investigating Mar 02, 2026, 04:26 PM UTC

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. identified Mar 02, 2026, 06:56 PM UTC

   Our teams continue to investigate the identified issue affecting the application(s) listed below. While we have confirmed the source of the problem, we are still assessing the best path to resolution. We remain actively engaged and will provide additional updates as soon as more information becomes available. Thank you for your continued patience.

3. monitoring Mar 02, 2026, 07:19 PM UTC

   A fix has been implemented, and our teams are currently monitoring the application to ensure stability and performance. We will continue to observe system behavior closely. We appreciate your patience as we validate the fix.

4. monitoring Mar 02, 2026, 07:21 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Mar 02, 2026, 07:44 PM UTC

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 10:04 AM Central Time End: 1:08 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10472

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Started Mar 02, 2026, 04:24 PM UTC· resolved Mar 02, 2026, 11:06 PM UTC

1. investigating Mar 02, 2026, 04:24 PM UTC

   Hi everyone, we're aware of an issue causing inability to login to the ABC Trainerize platform from both the web and mobile apps. Our team is actively investigating and will provide an update shortly. We apologize for this inconvenience. Thank you for your patience.

2. monitoring Mar 02, 2026, 06:51 PM UTC

   Hi everyone, our team has fully restored services across both our web and mobile platforms. We will continue to closely monitor performance to ensure everything is running smoothly. Thank you for your patience, and we sincerely apologize for any inconvenience this may have caused you and your clients.

3. monitoring Mar 02, 2026, 06:58 PM UTC

   Hi everyone, we are still investigating reports of latency on both our web and mobile apps. We will continue to closely monitor performance to ensure everything is running smoothly. Thank you for your patience.

4. resolved Mar 02, 2026, 11:06 PM UTC

   This incident has been resolved.

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Started Feb 27, 2026, 12:29 AM UTC· resolved Feb 27, 2026, 01:50 AM UTC

1. investigating Feb 27, 2026, 12:29 AM UTC

   Our technical teams have identified the source of the issue affecting the Trainerize application. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.

2. identified Feb 27, 2026, 01:28 AM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Feb 27, 2026, 01:37 AM UTC

   A fix has been implemented, and our teams are currently monitoring the application to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. resolved Feb 27, 2026, 01:50 AM UTC

   Dear Valued Customers, We are pleased to confirm that the issue impacting the Trainerize web application has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10462

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Started Feb 27, 2026, 12:01 AM UTC· resolved Feb 27, 2026, 01:43 AM UTC

1. investigating Feb 27, 2026, 12:01 AM UTC

   Hi everyone, we're currently experiencing a partial service interruption on the web app. Our team is currently investigating and we will be updating everyone as soon as possible.

2. resolved Feb 27, 2026, 01:43 AM UTC

   Hi everyone, we experienced a partial service outage from 3:32 - 5:30 PM PST affecting our web app. We are currently back online, and you and your clients can continue using both our web and mobile apps as normal. ✅

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Started Feb 20, 2026, 12:56 AM UTC· resolved Feb 20, 2026, 01:26 AM UTC

1. investigating Feb 20, 2026, 12:56 AM UTC

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. investigating Feb 20, 2026, 01:01 AM UTC

   We are continuing to investigate this issue.

3. monitoring Feb 20, 2026, 01:13 AM UTC

   A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.

4. resolved Feb 20, 2026, 01:26 AM UTC

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 19/02/2026 @ 04:53 PM Central Time End: 19/02/2026 @ 06:49 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10436

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Started Feb 17, 2026, 08:55 PM UTC· resolved Feb 18, 2026, 06:10 PM UTC

1. investigating Feb 17, 2026, 08:55 PM UTC

   ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. identified Feb 17, 2026, 10:25 PM UTC

   Our teams have identified that the issue affecting some Customize Users is related to our vendor, Microsoft, and we are actively working with them to resolve it. While we have confirmed the source of the problem, we are still determining the best path to resolution. We remain actively engaged and will provide additional updates as soon as more information becomes available. Thank you for your continued patience.

3. resolved Feb 18, 2026, 06:10 PM UTC

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10423

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Started Feb 17, 2026, 09:57 AM UTC· resolved Feb 18, 2026, 01:52 PM UTC

1. investigating Feb 17, 2026, 09:57 AM UTC

   ABC has detected an anomaly impacting Dashboard reporting, Web app reporting CRM functions.due to a third party vendor (AWS) Our engineering teams have been engaged to determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. investigating Feb 17, 2026, 10:11 AM UTC

   We are continuing to investigate this issue.

3. identified Feb 17, 2026, 02:28 PM UTC

   Our technical teams are actively working with our vendor, AWS, to restore application performance. Users may sporadically experience latency in reporting. Thank you for your continued patience and support.

4. resolved Feb 18, 2026, 01:52 PM UTC

   Dear Valued Customers, We are pleased to report that our Vendor (AWS) has confirmed their issue driving intermittent Latency impacting Glofox reporting has been resolved. All services are stable, and our systems are operating normally. We will continue to monitor and sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10421

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Started Feb 07, 2026, 03:09 PM UTC· resolved Feb 08, 2026, 12:14 AM UTC

1. investigating Feb 07, 2026, 03:09 PM UTC

   ABC has detected an anomaly impacting Insights Analyze and Customize due to an ongoing issue with our third-party vendor, Microsoft. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.

2. monitoring Feb 07, 2026, 10:21 PM UTC

   The third-party issue with Microsoft impacting Insights Analyze and Insights Customize has now been resolved. Our engineering team has initiated the required model refresh, and services are in the process of returning to normal operation. We will continue to monitor closely to ensure full stability. Thank you for your patience while we worked through this issue.

3. resolved Feb 08, 2026, 12:14 AM UTC

   Dear Valued Customers, The issue impacting Insights Customize and Insights Analyze, caused by a Microsoft Azure outage, has been resolved. Microsoft has confirmed service recovery, and ABC engineering teams have successfully completed the required model refreshes. Impacted customers can now access updated and current data in their reports. No further issues are observed at this time, and services are operating normally. Reference Number: ACC-10403 Thank you for your patience. ABC Fitness Solutions

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Started Feb 02, 2026, 04:37 PM UTC· resolved Feb 02, 2026, 06:09 PM UTC

1. investigating Feb 02, 2026, 04:37 PM UTC

   We are currently investigating reports of application slowness and degraded system performance affecting some customers. Our engineering teams have been engaged and are actively analyzing the issue to identify the root cause. At this time, core services remain available, but users may experience slow response times or intermittent delays. We will provide further updates as more information becomes available.

2. monitoring Feb 02, 2026, 05:58 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 02, 2026, 06:09 PM UTC

   Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: Feb 1st 2:00 PM Central Time End: Feb 2nd 11:39 AM Central Time Thank you for your continued support. ABC Fitness Solutions

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