Trainerize Outage History
Trainerize is up right nowPingoru has recorded 68 incidents for Trainerize: 65 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 33 of 720 (5%) |
| May 2026 | 3 | 2 of 744 (0%) |
| June 2026 | 12 | 26 of 720 (4%) |
| July 2026 | 3 | 8 of 744 (1%) |
| August 2026 | 2 | 3 of 744 (0%) |
| September 2026 | 2 | 34 of 720 (5%) |
| October 2026 | 5 | 30 of 572 (5%) |
Incidents, newest first
Notice February 2, 2026 Partial Service Interruption - ABC Trainerize Web and Mobile Apps 1h 58m trainerize web users, trainerize mobile users
Started Feb 02, 2026, 04:18 PM UTC· resolved Feb 02, 2026, 06:16 PM UTC
- investigating Feb 02, 2026, 04:18 PM UTC
Hi everyone, we’re currently experiencing a partial service interruption affecting the ABC Trainerize web and mobile apps. Our team is actively investigating and working toward a resolution. We’ll share updates as they become available. Thank you for your patience, and we apologize for the inconvenience.
- resolved Feb 02, 2026, 06:16 PM UTC
The issue causing intermittent timeouts to the ABC Trainerize platform from both the web and mobile app has been resolved. ABC Trainerize is back up and running! We apologize for any inconvenience and thank you for your patience and understanding. If you are experiencing any other issues, please contact us at [email protected].
Major December 23, 2025 ABC Fitness has detected an issue with Enterprise API: Resolved 51m Enterprise API Services
Started Dec 23, 2025, 04:02 AM UTC· resolved Dec 23, 2025, 04:54 AM UTC
- identified Dec 23, 2025, 04:02 AM UTC
ABC has detected an anomaly that may indicate a potential issue affecting ABC Enterprise API Services. Our engineering teams have been engaged to determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- monitoring Dec 23, 2025, 04:20 AM UTC
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Dec 23, 2025, 04:54 AM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 9:39 PM Central Time End: 10:05 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10275
Critical December 13, 2025 ABC Fitness has detected an issue with Ignite Engagement Resolved 1h 32m Engagement
Started Dec 13, 2025, 02:31 PM UTC· resolved Dec 13, 2025, 04:03 PM UTC
- investigating Dec 13, 2025, 02:31 PM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- identified Dec 13, 2025, 02:42 PM UTC
Our technical teams have identified the source of the issue affecting Ignite Engagement. We are actively working on a resolution and will continue to share updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your continued patience and support.
- monitoring Dec 13, 2025, 03:55 PM UTC
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Dec 13, 2025, 04:03 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 6:06 AM Central Time End: 9:47 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10246
Notice December 11, 2025 Incident Resolved – IGNITE ENGAGEMENT –
Started Dec 11, 2025, 09:30 PM UTC· resolved Dec 11, 2025, 09:30 PM UTC
- resolved Dec 11, 2025, 10:16 PM UTC
Dear Valued Customers, Earlier today, we experienced an incident that temporarily affected Ignite Engagement. During this time, users may have encountered issues with barcode for check-in and managing appointments. Our teams immediately investigated and worked to mitigate the issue. Application have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of Impact: Start: 3:30PM Central Time End: 3:48PM Central Time Reference number: ACC- 10231 Thank you for your continued support. ABC Fitness Solutions
Major December 9, 2025 ABC Fitness has detected an issue with Ignite Engagement and are Investigating (Resolved) 30m Engagement
Started Dec 09, 2025, 02:20 PM UTC· resolved Dec 09, 2025, 02:50 PM UTC
- investigating Dec 09, 2025, 02:20 PM UTC
ABC has detected an anomaly that may indicate a potential issue affecting Ignite Engagement. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- monitoring Dec 09, 2025, 02:34 PM UTC
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Dec 09, 2025, 02:50 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting Ignite Engagement has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 7:43 AM Central Time End: 8:31 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10236
Notice December 5, 2025 Incident Resolved – Global Cloudflare Outage –
Started Dec 05, 2025, 06:46 AM UTC· resolved Dec 05, 2025, 06:46 AM UTC
- resolved Dec 05, 2025, 01:06 PM UTC
Dear Valued Customers, Earlier today, we experienced an incident that temporarily affected ABC Fitness Users and Products. During this time, users may have encountered timeouts when attempting to access any of the below applications. The root cause was identified to be the result of a Global Outage experienced by one of our vendors, Cloudflare during a scheduled maintenance which was not expected to cause downtime. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of Impact: Start: 2:46 AM Central Time End: 3:12 AM Central Time Reference number: ACC-10225 Thank you for your continued support. ABC Fitness Solutions
Major December 4, 2025 ABC Fitness has detected an issue with Ignite Membership & Operations and Enterprise APIs and are Investigating 50m Membership and Operations, Enterprise API Services
Started Dec 04, 2025, 08:23 PM UTC· resolved Dec 04, 2025, 09:14 PM UTC
- investigating Dec 04, 2025, 08:23 PM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- monitoring Dec 04, 2025, 08:54 PM UTC
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Dec 04, 2025, 09:14 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 2:00 PM Central Time End: 2:50 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10223
Minor December 3, 2025 ABC Fitness Application Service Issue Update: Identified 17h 9m Membership and Operations
Started Dec 03, 2025, 09:06 PM UTC· resolved Dec 04, 2025, 02:15 PM UTC
- identified Dec 03, 2025, 09:06 PM UTC
Our technical teams have identified a latency issue affecting Membership & Operations users. We are actively working toward a resolution and will continue to provide updates as progress is made. We understand the impact and are working diligently to restore full service. Thank you for your patience and support.
- monitoring Dec 03, 2025, 09:38 PM UTC
Our technical teams have identified that the source of the latency is originating from a third-party vendor. To reduce the impact on M&O, we’ve temporarily increased system resources while we collaborate with the vendor on a permanent fix. We are actively working through the issue and will provide updates as progress continues. Thank you for your patience and support.
- resolved Dec 04, 2025, 02:15 PM UTC
Dear Valued Customers, We are pleased to confirm that after partnering with our vendor this issue has been resolved and all services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 1:30 PM Central Time End: 12:24 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10217
Notice December 3, 2025 External Communication: Scheduled Reporting Delay. 3h 44m Insights Analyze, Insights Customize, Club Report Services (CRS), DataTrak Scheduled Reporting
Started Dec 03, 2025, 12:41 PM UTC· resolved Dec 03, 2025, 04:26 PM UTC
- monitoring Dec 03, 2025, 12:41 PM UTC
Dear valued customers, We want to inform you that there is a delay in our scheduled reporting. In the short term Legacy M&O Ad hoc Reports are available for any urgent needs. We apologize for any inconvenience this may cause and assure you that our team will continue to monitoring until complete. To stay updated on the situation, we encourage you to monitor our status page alerts and visit our website (linked below) for the most up-to-date information. Thank you for your understanding and continued support.
- resolved Dec 03, 2025, 04:26 PM UTC
The back end reporting process have completed. Reports are actively processing as of approximately 10:14 AM CT. Thank you for your understanding ABC Team
Critical November 18, 2025 ABC MICO Page Unavailable Due to Third Party Vendor (Cloudflare) Incident (Resolved) 5h 37m MICO
Started Nov 18, 2025, 01:57 PM UTC· resolved Nov 18, 2025, 07:35 PM UTC
- monitoring Nov 18, 2025, 01:57 PM UTC
Cloudflare is currently experiencing an incident affecting multiple customers globally, including some portions of ABC services (MICO). Our team is actively collaborating with Cloudflare to diagnose and resolve the issue as quickly as possible. We will provide updates as soon as additional information becomes available.
- monitoring Nov 18, 2025, 02:20 PM UTC
A Fix has been implemented to mitigate the Impact to ABC services while Cloudflare resolves their ongoing active incident. We will continue to monitor until their incident has been resolved.
- resolved Nov 18, 2025, 07:35 PM UTC
Cloudflare has confirmed that their incident is fully resolved, and all their services have been restored. We are closing this incident as Resolved, but will continue to monitor to ensure stability. Thank you for your patience and understanding throughout this issue.
Critical November 12, 2025 ABC Fitness GymSales Login Timing Out 1h 4m Gymsales.io, Sales CRM
Started Nov 12, 2025, 02:38 PM UTC· resolved Nov 12, 2025, 03:42 PM UTC
- identified Nov 12, 2025, 02:38 PM UTC
Following the completion of scheduled maintenance, we are currently investigating an issue impacting access to the web interface. Users may experience gateway timeout errors when attempting to load the application. Our engineering team is actively working to identify the cause and restore normal service as quickly as possible. We will provide additional updates as more information becomes available. Thank you for your continued patience and support.
- monitoring Nov 12, 2025, 03:28 PM UTC
A fix has been implemented to address the issue impacting the web interface. Users should now be able to access the application without experiencing timeout errors. We are currently monitoring system performance to ensure stability and will update this incident once full resolution is confirmed.
- resolved Nov 12, 2025, 03:42 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 7:56 AM Central Time End: 9:12 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10132
Minor November 4, 2025 ABC Fitness has detected an issue with Reporting Services 4h Insights Analyze, Insights Customize, Club Report Services (CRS), DataTrak Scheduled Reporting and 1 more
Started Nov 04, 2025, 12:07 PM UTC· resolved Nov 04, 2025, 04:08 PM UTC
- identified Nov 04, 2025, 12:07 PM UTC
ABC has identified an issue in our secondary data center that has caused temporary delays in scheduled reports and current data for DRDR, EFT Allocation, and others. Our teams are actively working to restore full functionality and have initiated failover. We will continue to provide updates as services are restored and appreciate your patience during this time.
- monitoring Nov 04, 2025, 01:00 PM UTC
ABC has successfully restored services for CRS, Legacy Reporting, and Scheduled Reporting. The Insights application is available and actively processing backend jobs. Our teams continue to monitor performance and stability across all systems.
- resolved Nov 04, 2025, 04:08 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting our reporting platforms listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 4:05 AM Central Time End: 5:30 AM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10090
Critical October 31, 2025 ABC Fitness has detected an issue with Membership and Operations and are Investigating 1h 9m Membership and Operations
Started Oct 31, 2025, 01:11 AM UTC· resolved Oct 31, 2025, 02:21 AM UTC
- investigating Oct 31, 2025, 01:11 AM UTC
ABC has detected an anomaly that may indicate a potential issue affecting our users ability to consistently log into Membership and Operations. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- monitoring Oct 31, 2025, 01:58 AM UTC
A fix has been implemented, and our teams are currently monitoring the application(s) to ensure stability and performance are fully restored. We will continue to observe system behavior closely before confirming resolution. We appreciate your patience as we validate the fix.
- resolved Oct 31, 2025, 02:21 AM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Time of impact: Start: 7:20 PM Central Time End: 8:36 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10072
Major October 21, 2025 ABC Fitness has detected an issue with Insights Analyze and Customize and are Investigating 6h 32m Insights Analyze, Insights Customize
Started Oct 21, 2025, 03:34 PM UTC· resolved Oct 21, 2025, 10:06 PM UTC
- investigating Oct 21, 2025, 03:34 PM UTC
ABC has detected an anomaly impacting Insights Analyze and Customize due to an ongoing issue with our third-party vendor, Microsoft. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- monitoring Oct 21, 2025, 08:00 PM UTC
Dear Valued Customers, We’re pleased to share that ABC Insights dashboards are now operational following Microsoft’s resolution of their global service incident. At this time, report generation within Insights remains intermittent, and users may experience inconsistent performance when running reports as Microsoft continues to rebalance affected workloads. We will continue working closely with Microsoft until the issue is fully recovers. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10016
- resolved Oct 21, 2025, 10:06 PM UTC
Dear Valued Customers, We are pleased to confirm that Microsoft systems have stabilized and the inconsistent performance issues have been resolved. All services have been restored to full functionality. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10016
Notice October 20, 2025 Service Interruption Due to AWS Outage –
Started Oct 20, 2025, 06:43 PM UTC· resolved Oct 20, 2025, 06:43 PM UTC
- resolved Oct 20, 2025, 09:50 PM UTC
We experienced a brief service outage from 11:43 AM to 12:20 PM PST that affected both our web and mobile applications, preventing users from logging in. This issue is related to an ongoing incident with our cloud provider AWS (Amazon Web Services) impacting multiple applications. We are currently back online, and you and your clients can continue using both our web and mobile apps as normal. Our team is actively monitoring the situation in collaboration with AWS to ensure everything continues to run smoothly. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout the incident. Thank you for your understanding, The ABC Trainerize Team
Minor October 20, 2025 ABC Fitness has detected an issue with Engagement and are Investigating 4h 15m Engagement
Started Oct 20, 2025, 03:26 PM UTC· resolved Oct 20, 2025, 07:41 PM UTC
- investigating Oct 20, 2025, 03:26 PM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- investigating Oct 20, 2025, 03:26 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 20, 2025, 04:32 PM UTC
We have confirmed that the current disruption impacting user access to IGNITE-Engagement is due to an ongoing service issue with our cloud provider, Amazon Web Services (AWS). Our engineering teams continue to monitor the AWS incident closely and are working to mitigate the impact on our systems while AWS progresses toward full recovery. At this time, users may continue to experience access issues or degraded performance as AWS implements a fix.
- resolved Oct 20, 2025, 07:41 PM UTC
Dear Valued Customers, We’re pleased to confirm that IGNITE Engagement service has been restored following an interruption caused by an active incident with our cloud provider, AWS (Amazon Web Services). While Engagement is currently operational, the AWS incident remains ongoing, and our team continues to closely monitor the situation in collaboration with AWS until their issue is fully resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout the incident. Time of impact: Start: 9:41 AM Central Time End: 2:01 PM Central Time Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10009