Trainerize experienced a major incident on February 17, 2026 affecting Application Portal, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2026, 09:57 AM UTC
ABC has detected an anomaly impacting Dashboard reporting, Web app reporting CRM functions.due to a third party vendor (AWS) Our engineering teams have been engaged to determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- investigating Feb 17, 2026, 10:11 AM UTC
We are continuing to investigate this issue.
- identified Feb 17, 2026, 02:28 PM UTC
Our technical teams are actively working with our vendor, AWS, to restore application performance. Users may sporadically experience latency in reporting. Thank you for your continued patience and support.
- resolved Feb 18, 2026, 01:52 PM UTC
Dear Valued Customers, We are pleased to report that our Vendor (AWS) has confirmed their issue driving intermittent Latency impacting Glofox reporting has been resolved. All services are stable, and our systems are operating normally. We will continue to monitor and sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10421