Trainerize incident
ABC Fitness has detected an issue with Ignite Customize -Resolved
Trainerize experienced a major incident on February 17, 2026 affecting Insights Customize, lasting 21h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2026, 08:55 PM UTC
ABC has detected an anomaly that may indicate a potential issue affecting the application(s) listed below. Our engineering teams have been engaged to confirm any impact and determine the appropriate course of action. We will provide updates as soon as more information becomes available. Thank you for your patience.
- identified Feb 17, 2026, 10:25 PM UTC
Our teams have identified that the issue affecting some Customize Users is related to our vendor, Microsoft, and we are actively working with them to resolve it. While we have confirmed the source of the problem, we are still determining the best path to resolution. We remain actively engaged and will provide additional updates as soon as more information becomes available. Thank you for your continued patience.
- resolved Feb 18, 2026, 06:10 PM UTC
Dear Valued Customers, We are pleased to confirm that the issue impacting the application(s) listed below has been resolved. All services have been restored to full functionality, and our systems are operating normally. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support. ABC Fitness Solutions Reference number: ACC-10423