TPx Communications incident
ConnectWise Cloud Backup Service Interruption
Ongoing since 08:48 PM UTC, affecting Microsoft 365.
TPx technical teams are actively investigating affected customer Microsoft 365 environments, assessing potential security impacts, and taking appropriate remediation measures. We're also working directly with ConnectWise to drive progress toward service restoration. ConnectWise continues to restore its Cloud Backup service in controlled phases, with each phase subject to security validation. Once we've completed our review of an affected customer's environment, TPx Support will contact them directly through a support case with the results and any additional steps that may be needed. For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
Affected components
Update timeline
- monitoring Oct 19, 2026, 08:48 PM UTC
ConnectWise has reported a security incident affecting its SkyKick Cloud Backup service. As a precaution, ConnectWise has temporarily suspended the service while its investigation and remediation efforts continue. This interruption affects TPx Microsoft 365 customers with the Optimum service level, as well as customers who have purchased SkyKick/ConnectWise Cloud Backup as a standalone add-on. During this interruption, scheduled backups, access to backup archives, and restoration capabilities are unavailable. TPx is monitoring the situation and coordinating with ConnectWise as it works to restore the affected services. A restoration timeframe has not yet been confirmed. For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories If you have questions or need assistance, please contact TPx Support at at portal.tpx.com
- monitoring Oct 19, 2026, 08:54 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2026, 09:57 PM UTC
ConnectWise has completed a full reset of all accounts and credentials in the affected Cloud Backup environment. They are continuing to monitor and are completing security validation before moving to the next phase. ConnectWise engineering and operations teams are preparing the next step to restore services in controlled phases. Each step will proceed only after passing a security review. They will focus on restoral of their core infrastructure first. For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
- monitoring Oct 21, 2026, 09:57 PM UTC
ConnectWise has begun restoring its Cloud Backup service in controlled phases, with each phase subject to security validation. Full service availability has not yet been restored. TPx is actively performing technical investigation and remediation activities recommended by ConnectWise. While progress is being made, a timeframe for completing these activities and fully restoring service has not yet been confirmed. For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
- monitoring Oct 22, 2026, 11:49 PM UTC
TPx technical teams are actively investigating affected customer Microsoft 365 environments, assessing potential security impacts, and taking appropriate remediation measures. We're also working directly with ConnectWise to drive progress toward service restoration. ConnectWise continues to restore its Cloud Backup service in controlled phases, with each phase subject to security validation. Once we've completed our review of an affected customer's environment, TPx Support will contact them directly through a support case with the results and any additional steps that may be needed. For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
- monitoring Oct 22, 2026, 11:49 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 22, 2026, 11:50 PM UTC
TPx technical teams are actively investigating affected customer Microsoft 365 environments, assessing potential security impacts, and taking appropriate remediation measures. We're also working directly with ConnectWise to drive progress toward service restoration. ConnectWise continues to restore its Cloud Backup service in controlled phases, with each phase subject to security validation. Once we've completed our review of an affected customer's environment, TPx Support will contact them directly through a support case with the results and any additional steps that may be needed. For the latest information, please refer to the ConnectWise Security Advisory at https://www.connectwise.com/company/trust/advisories If you have questions or need assistance, please contact TPx Support at https://www.tpx.com/contact-us
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