Toast experienced a major incident on October 3, 2026 affecting Toast POS app and POS Web application and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 03, 2026, 09:59 PM UTC
We are aware of an issue affecting Toast Systems and are investigating. Updates will be provided here as they are available.
- investigating Oct 03, 2026, 10:01 PM UTC
We are continuing to investigate this issue.
- investigating Oct 03, 2026, 10:10 PM UTC
We are continuing to investigate this issue.
- identified Oct 03, 2026, 10:30 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 03, 2026, 10:43 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 03, 2026, 10:54 PM UTC
We are continuing to work on a fix for this issue. If your devices should automatically enter Offline Mode, allowing you to continue to place orders, print tickets and receipts, and take card payments. Until your connection is reestablished, please follow the steps in our offline mode guide: https://toast.help/offline
- monitoring Oct 03, 2026, 11:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 03, 2026, 11:15 PM UTC
This incident has been resolved.