Toast experienced a critical incident on July 30, 2026 affecting Card Processing and Online Ordering, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2026, 01:04 PM UTC
We are currently investigating this issue.
- investigating Jul 30, 2026, 01:12 PM UTC
We are continuing to investigate this issue.
- investigating Jul 30, 2026, 01:23 PM UTC
We were notified of service disruption and we are working diligently to address the issue. You may experience prolonged processing times or receive error messages on card transactions. Our investigation remains ongoing, and we will share more information as we receive updates. Please advise all servers and staff to use Background Processing with every order. This will ensure that all orders are processed once we are back online. https://toast.help/offline
- identified Jul 30, 2026, 01:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 30, 2026, 01:44 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 30, 2026, 01:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 30, 2026, 02:08 PM UTC
This incident has been resolved.