Toast experienced a minor incident on April 24, 2026 affecting Online Ordering, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Online Ordering
Update timeline
- investigating Apr 24, 2026, 06:21 PM UTC
We are currently investigating an issue that may result in guests seeing the Payment Details section during Online Ordering checkout failing to load and showing a grey box. We will continue to update more information as it is available.
- identified Apr 24, 2026, 06:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 24, 2026, 06:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 24, 2026, 06:42 PM UTC
This incident has been resolved.