Tithe.ly Outage History
Tithe.ly is up right nowPingoru has recorded 50 incidents for Tithe.ly: 18 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 97 of 720 (14%) |
| May 2026 | 3 | 4 of 744 (1%) |
| June 2026 | 3 | 2 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 21 (0%) |
Incidents, newest first
Major October 15, 2026 Email Sending Issue - Tithely Messaging 25m Messaging
Started Oct 15, 2026, 04:24 PM UTC· resolved Oct 15, 2026, 04:50 PM UTC
- investigating Oct 15, 2026, 04:24 PM UTC
We are currently investigating an issue that impacts sending emails through Tithely Messaging.
- resolved Oct 15, 2026, 04:50 PM UTC
This is now resolved! Email sending moving forward should work as expected.
Critical July 15, 2026 Church Apps dashboard cannot be accessed 49m Church Apps
Started Jul 15, 2026, 01:40 PM UTC· resolved Jul 15, 2026, 02:29 PM UTC
- investigating Jul 15, 2026, 01:40 PM UTC
We are aware of an issue where customers cannot access their Church Apps dashboard.
- identified Jul 15, 2026, 02:08 PM UTC
The issue has been identified and we're working towards a fix!
- resolved Jul 15, 2026, 02:29 PM UTC
Apps Dashboards are now back up and running! Thank you for hanging in with us today as we worked to resolve the issue.
Critical June 25, 2026 Tithely Sites are not loading as expected 8m Sites
Started Jun 25, 2026, 01:48 PM UTC· resolved Jun 25, 2026, 01:57 PM UTC
- investigating Jun 25, 2026, 01:48 PM UTC
We are currently investigating an issue related to loading Tithely Sites.
- identified Jun 25, 2026, 01:53 PM UTC
We have identified the issue and are working towards a resolution here very shortly
- resolved Jun 25, 2026, 01:57 PM UTC
We are now loading Sites again as expected! Thanks for sticking with us here and apologies for the trouble this morning!
Major June 15, 2026 Errors accessing or updating Tithely Sites 43m Admin Experience, Sites
Started Jun 15, 2026, 10:53 AM UTC· resolved Jun 15, 2026, 11:37 AM UTC
- investigating Jun 15, 2026, 10:53 AM UTC
We are investigating reports of errors when accessing or updating some features of Tithely Sites.
- investigating Jun 15, 2026, 11:08 AM UTC
We're updating the scope of the issue as we're seeing that many Tithely Sites are not responding / loading. Our Engineering team is actively working to resolve and we will share updates on this page.
- monitoring Jun 15, 2026, 11:22 AM UTC
We've implemented a fix and are seeing sites loading as expected, along with accessing the Sites through Tithely Dashboard
- resolved Jun 15, 2026, 11:37 AM UTC
This issue has been resolved by our Engineering team and all Sites are working as expected.
Major June 14, 2026 Issues with updating sermon notes 59m Church Apps
Started Jun 14, 2026, 02:31 PM UTC· resolved Jun 14, 2026, 03:31 PM UTC
- investigating Jun 14, 2026, 02:31 PM UTC
We are investigating a issue where sermon notes are not updating as expected this morning. Stay posted with us this morning as we share more details as we work toward a swift resolution to the issue.
- identified Jun 14, 2026, 03:05 PM UTC
The issue has been identified and we are working quickly towards a resolution.
- resolved Jun 14, 2026, 03:31 PM UTC
Issues with updating sermon notes should now be resolved! We apologize for any inconvenience this caused on Sunday morning!
Minor May 19, 2026 Slow loading pages if you have background checks through MinistrySafe enabled 1h 11m People
Started May 19, 2026, 03:28 PM UTC· resolved May 19, 2026, 04:39 PM UTC
- identified May 19, 2026, 03:28 PM UTC
We are currently investigating and have identified an issue where customers using MinistrySafe's background checks are finding slow loading people pages and background check modals.
- resolved May 19, 2026, 04:39 PM UTC
The speed issue when loading background check and training modals has been resolved!
Minor May 18, 2026 Investigating Partial Outage for Giving 1h 23m Admin Batch Giving, Transaction Reporting
Started May 18, 2026, 07:54 PM UTC· resolved May 18, 2026, 09:17 PM UTC
- investigating May 18, 2026, 07:54 PM UTC
We’ve identified an issue with Giving that is impacting some users. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.
- identified May 18, 2026, 07:55 PM UTC
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.
- identified May 18, 2026, 08:07 PM UTC
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.
- identified May 18, 2026, 08:49 PM UTC
We have implemented a partial fix and have reduced the impact from a major outage to a minor outage. At this time, approximately 10% of customers continue to experience issues. Our team is actively working to finalize a full resolution for all users. We will continue to provide updates as progress is made.
- monitoring May 18, 2026, 09:14 PM UTC
Giving appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
- resolved May 18, 2026, 09:17 PM UTC
We’re back! Giving should be up and running. Thanks for bearing with us.
Minor May 11, 2026 Some customers unable to edit user permissions for Limited Access Users 1h 29m Admin Experience
Started May 11, 2026, 07:19 PM UTC· resolved May 11, 2026, 08:48 PM UTC
- investigating May 11, 2026, 07:19 PM UTC
We’ve identified an issue with Tithely that is impacting some users. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.
- identified May 11, 2026, 07:49 PM UTC
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.
- monitoring May 11, 2026, 07:54 PM UTC
Tithely appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
- resolved May 11, 2026, 08:48 PM UTC
We’re back! Tithely should be up and running. Thanks for bearing with us.
Minor April 13, 2026 Investigating Degraded Performance for Sites Newsletter Subscriber Lists 4d Sites
Started Apr 13, 2026, 06:47 PM UTC· resolved Apr 17, 2026, 07:41 PM UTC
- identified Apr 13, 2026, 06:47 PM UTC
Multiple customers have reported that their Newsletter Subscriber lists have went down to 0. Their entire list has been moved to an "Unsubscribed" status without member intervention.
- monitoring Apr 14, 2026, 02:47 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 17, 2026, 07:41 PM UTC
This incident has been resolved.
Critical April 7, 2026 All uploads through Media are not working. Media libraries are missing image previews. 17m Media
Started Apr 07, 2026, 02:19 PM UTC· resolved Apr 07, 2026, 02:36 PM UTC
- investigating Apr 07, 2026, 02:19 PM UTC
We are currently investigating this issue.
- resolved Apr 07, 2026, 02:36 PM UTC
This incident has been resolved.
Major March 26, 2026 Push Notifications are not sending from Church Apps 1h 57m Church Apps
Started Mar 26, 2026, 01:08 PM UTC· resolved Mar 26, 2026, 03:06 PM UTC
- investigating Mar 26, 2026, 01:08 PM UTC
We are currently investigating an issue where push notifications are not sending as expected from Church Apps.
- identified Mar 26, 2026, 02:04 PM UTC
There was some database work related to device registrations yesterday. Most likely culprit. Fix may take an hour.
- resolved Mar 26, 2026, 03:06 PM UTC
This incident has been resolved. Tested in production and it is fixed.
Major February 27, 2026 Investigating Partial Outage for Giving and People 4h 3m Giving App, Form, Transaction Processing, People
Started Feb 27, 2026, 07:08 PM UTC· resolved Feb 27, 2026, 11:12 PM UTC
- investigating Feb 27, 2026, 07:08 PM UTC
We’ve identified an issue with Giving that is impacting some users. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.
- identified Feb 27, 2026, 08:12 PM UTC
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.
- monitoring Feb 27, 2026, 08:52 PM UTC
Giving and People appear to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
- resolved Feb 27, 2026, 11:12 PM UTC
We have confirmed that this issue is fully resolved for our customers experiencing this!
Minor February 24, 2026 Errors attempting to access Church Apps Dashboard 3h 3m Admin Experience, Church Apps
Started Feb 24, 2026, 08:11 PM UTC· resolved Feb 24, 2026, 11:15 PM UTC
- investigating Feb 24, 2026, 08:11 PM UTC
We're aware of an issue where some customers are experiencing troubles when attempting to access their Church Apps Dashboard from the Admin area. We're investigating this currently.
- identified Feb 24, 2026, 09:02 PM UTC
The root problem has been identified and a fix is being implemented
- resolved Feb 24, 2026, 11:15 PM UTC
We're happy to report that this issue is fully resolved and Admins should be able to access the Apps area with no issues.
Minor February 17, 2026 Transactions page skipping results when changing pages 7h 7m Admin Experience
Started Feb 17, 2026, 03:45 PM UTC· resolved Feb 17, 2026, 10:52 PM UTC
- identified Feb 17, 2026, 03:45 PM UTC
Our teams are aware of an issue where transactions are being skipped in the view of transactions when NOT using a date filter. The current workaround for this is to add a date filter to the Transactions page and all transactions will be visible through page changes.
- identified Feb 17, 2026, 04:07 PM UTC
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly. The current workaround for this is to add a date filter to the Transactions page and all transactions will be visible through page changes.
- identified Feb 17, 2026, 07:58 PM UTC
Work continues on implementing a fix for this issue. The current workaround for this is to add a date filter to the Transactions page and all transactions will be visible through page changes.
- monitoring Feb 17, 2026, 10:39 PM UTC
The GIving transactions page appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
- resolved Feb 17, 2026, 10:52 PM UTC
We’re back! The Giving Transactions page should be up and running. Thanks for bearing with us.
Minor February 17, 2026 Giving Dashboard has incorrect data. 1d 7h Admin Experience, Transaction Reporting
Started Feb 17, 2026, 03:39 PM UTC· resolved Feb 18, 2026, 11:15 PM UTC
- identified Feb 17, 2026, 03:39 PM UTC
Our teams are aware of an issue affecting the Giving Dashboard where it is not showing the full results of data. Engineering teams are working to resolve this.
- identified Feb 17, 2026, 10:43 PM UTC
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.
- monitoring Feb 18, 2026, 02:19 PM UTC
The Giving Dashboard appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
- resolved Feb 18, 2026, 11:15 PM UTC
This incident has been resolved.
Major January 29, 2026 Identified Partial Outage for Android Giving App 1h 7m Giving App, Form, Transaction Processing
Started Jan 29, 2026, 07:17 PM UTC· resolved Jan 29, 2026, 08:25 PM UTC
- identified Jan 29, 2026, 07:17 PM UTC
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.
- monitoring Jan 29, 2026, 08:17 PM UTC
Giving App on Android appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
- resolved Jan 29, 2026, 08:25 PM UTC
We’re back! Giving App on Android should be up and running. Users can update to version 3.5.3 in the Play Store to get the restored functionality. Thanks for bearing with us.
Critical November 30, 2025 Tithely Sites not loading 4h 4m Sites
Started Nov 30, 2025, 01:17 PM UTC· resolved Nov 30, 2025, 05:21 PM UTC
- investigating Nov 30, 2025, 01:17 PM UTC
We are investigating an issue affecting the loading of Tithely Sites.
- investigating Nov 30, 2025, 02:50 PM UTC
Our Engineering teams are continuing to investigate this issue and have also engaged AWS Support.
- monitoring Nov 30, 2025, 04:15 PM UTC
We've implemented a fix and we can see sites loading as expected again. We will continue to monitor this to ensure full resolution
- resolved Nov 30, 2025, 05:21 PM UTC
After monitoring this, we can confirm that all sites are loading as expected. Our teams will continue to keep an eye on all systems to ensure no further troubles arise.
Major November 12, 2025 Breeze integrations on Deposit schedule are not sending deposits 4h 3m Breeze
Started Nov 12, 2025, 01:41 PM UTC· resolved Nov 12, 2025, 05:44 PM UTC
- investigating Nov 12, 2025, 01:41 PM UTC
We have confirmed an issue preventing Tithely deposits from being sent to Breeze integration customers whose integration is configured on the Deposit schedule. Our team is actively working on a fix. All affected deposits will be automatically re-sent by the integration, requiring no manual action on your end. Please check back here for status updates.
- resolved Nov 12, 2025, 05:44 PM UTC
The fix has been implemented and deposits should be sending through the integration again as expected. Please give this 24 hours to sync over again. Manual intervention is not required here. Thanks for staying updated here with us!
Major October 30, 2025 Youtube videos are not playing in the Church App 46d 3h Church Apps
Started Oct 30, 2025, 03:13 PM UTC· resolved Dec 15, 2025, 06:50 PM UTC
- identified Oct 30, 2025, 03:13 PM UTC
We're aware of issues with embedded YouTube videos not playing as expected for Church App customers. This has been confirmed to be an issue that will need to be solved by YouTube and is not specific to the Tithely Church App. In the meantime, we recommend that customers link to their Youtube page in a tab while the embedded view is unavailable. For a guide on managing your tabs, see https://support.tithe.ly/hc/en-us/articles/31791633593879-Managing-the-Tabs-on-Your-App-Dashboard
- resolved Dec 15, 2025, 06:50 PM UTC
For additional information- this was related to a significant change in architecture by a service provider. Our teams have made changes to adapt to this new change and all customers using Tithely Church Apps are able to see these embeds work again. For customers that have a custom (Developer) app, our team will need to make further manual updates to the specific app.
Minor October 20, 2025 Elevated Errors across Tithely Products 7h 16m Admin Batch Giving, Admin Experience, Giving App, Form, Transaction Processing, Messaging
Started Oct 20, 2025, 03:14 PM UTC· resolved Oct 20, 2025, 10:30 PM UTC
- investigating Oct 20, 2025, 03:14 PM UTC
Due to an issue occurring with a key system provider, we are noticing errors that are occurring for some customers. This could present as delays in email sends, or potentially errors attempting to process gifts. This is external to Tithely and our Engineering teams are monitoring closely.
- monitoring Oct 20, 2025, 06:57 PM UTC
Our Engineering teams are continuing to monitor our products and ensure reliability. Our provider is seeing improvement, however they are still reporting issues.
- resolved Oct 20, 2025, 10:30 PM UTC
This was solved yesterday afternoon by our System provider.
Minor October 1, 2025 Investigating Degraded Performance for transaction exports 2h 24m Admin Experience
Started Oct 01, 2025, 02:02 PM UTC· resolved Oct 01, 2025, 04:26 PM UTC
- investigating Oct 01, 2025, 02:02 PM UTC
We’re noticing slow response times with transaction export for some users. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.
- investigating Oct 01, 2025, 02:48 PM UTC
We’re noticing slow response times with transaction exports for some users. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.
- identified Oct 01, 2025, 03:00 PM UTC
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.
- monitoring Oct 01, 2025, 03:50 PM UTC
Transaction exports appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
- resolved Oct 01, 2025, 04:26 PM UTC
We’re back! Transaction exports are up and running. Thanks for bearing with us.
Minor October 1, 2025 Giving App: Issues searching for Organizations 2h 17m Giving App, Form, Transaction Processing
Started Oct 01, 2025, 11:43 AM UTC· resolved Oct 01, 2025, 02:00 PM UTC
- investigating Oct 01, 2025, 11:43 AM UTC
We're aware of an issue affecting the searching of Organizations on the Giving App. Our Engineering teams are investigating. The Giving Form via a browser is working as expected.
- investigating Oct 01, 2025, 01:00 PM UTC
We are continuing to investigate issues surrounding organization search in the Giving App. We’re investigating the root problem right now. We’ll share updates on our progress as we resolve this issue.
- identified Oct 01, 2025, 01:22 PM UTC
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.
- monitoring Oct 01, 2025, 01:43 PM UTC
[SERVICE] appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
- resolved Oct 01, 2025, 02:00 PM UTC
We’re back! Search within the Giving App is up and running. Thanks for bearing with us.
Minor September 30, 2025 UK Customers: Gift Aid not showing on Giving Forms 1h 6m Giving App, Form, Transaction Processing
Started Sep 30, 2025, 09:57 PM UTC· resolved Sep 30, 2025, 11:04 PM UTC
- investigating Sep 30, 2025, 09:57 PM UTC
Our Engineering team has been investigating an issue affecting our UK customers where Gift Aid is not showing on Giving Forms. The cause has been identified and we are working on resolving.
- identified Sep 30, 2025, 10:25 PM UTC
We’ve identified the issue causing the problem impacting our UK customers and are working to fix this as quickly as we can. We’ll share another update shortly.
- monitoring Sep 30, 2025, 10:48 PM UTC
The Giving Form is appears to be working correctly again for UK customers. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
- resolved Sep 30, 2025, 11:04 PM UTC
We’re back! The Gift Aid toggle on the Giving Form is up and running for our UK customers. Thanks for bearing with us.
Critical September 23, 2025 Investigating Major Outage for Giving 41m Giving App, Form, Transaction Processing
Started Sep 23, 2025, 05:16 PM UTC· resolved Sep 23, 2025, 05:58 PM UTC
- investigating Sep 23, 2025, 05:16 PM UTC
Giving is down for most users. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.
- identified Sep 23, 2025, 05:22 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 23, 2025, 05:39 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 23, 2025, 05:57 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 23, 2025, 05:58 PM UTC
This incident has been resolved.
Major August 29, 2025 Partial Outage for Giving Form Sign Up 3h 1m Giving App, Form, Transaction Processing
Started Aug 29, 2025, 05:14 PM UTC· resolved Aug 29, 2025, 08:16 PM UTC
- investigating Aug 29, 2025, 05:14 PM UTC
We’ve identified an issue with the Giving Form that is impacting some users attempting to sign up. We’re investigating the root problem right now. We’ll continue to share updates on our progress as we resolve this issue.
- identified Aug 29, 2025, 05:28 PM UTC
We’ve identified the issue causing the problem and are working to fix this as quickly as we can. We’ll share another update shortly.
- identified Aug 29, 2025, 06:43 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 29, 2025, 08:04 PM UTC
Giving Form sign up appears to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.
- resolved Aug 29, 2025, 08:16 PM UTC
We’re back! Giving Form sign up should be up and running. Thanks for bearing with us.