TimeClock Plus Outage History

TimeClock Plus is up right now

TimeClock Plus had 18 outages in the last 2 years totaling 499h 23m of downtime — averaging 0.7 incidents per month.

There were 18 TimeClock Plus outages since June 17, 2024 totaling 499h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tcpsoftware.com

Minor May 18, 2026

TimeClock Plus Application Performance Degradation

Detected by Pingoru
May 18, 2026, 01:05 PM UTC
Resolved
May 18, 2026, 05:58 PM UTC
Duration
4h 52m
Affected: Prod63.tcplusondemand.com
Timeline · 7 updates
  1. investigating May 18, 2026, 01:05 PM UTC

    We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

  2. investigating May 18, 2026, 02:17 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 18, 2026, 02:55 PM UTC

    We will be performing urgent maintenance between 10:15AM CDT and 10:45AM CDT. During this time, customers will experience a brief period of downtime.

  4. investigating May 18, 2026, 03:35 PM UTC

    Maintenance has been completed. We are verifying application performance.

  5. identified May 18, 2026, 03:41 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring May 18, 2026, 03:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved May 18, 2026, 05:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 21, 2025

Aladtec Application Outage

Detected by Pingoru
Dec 21, 2025, 07:19 PM UTC
Resolved
Dec 21, 2025, 08:56 PM UTC
Duration
1h 36m
Affected: Aladtec Scheduling
Timeline · 5 updates
  1. investigating Dec 21, 2025, 07:19 PM UTC

    We are experiencing issues with our Aladtec Scheduling application. A subset of users is impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

  2. identified Dec 21, 2025, 07:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 21, 2025, 08:39 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Dec 21, 2025, 08:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 21, 2025, 08:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 8, 2025

TimeClock Plus PrismHR2 Application Disruption

Detected by Pingoru
Oct 08, 2025, 04:32 PM UTC
Resolved
Oct 08, 2025, 05:13 PM UTC
Duration
41m
Affected: PHR2.tcplusondemand.com
Timeline · 3 updates
  1. identified Oct 08, 2025, 04:32 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Oct 08, 2025, 05:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 08, 2025, 05:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2025

Degraded Application Performance

Detected by Pingoru
Oct 02, 2025, 02:42 PM UTC
Resolved
Oct 02, 2025, 04:39 PM UTC
Duration
1h 57m
Affected: Group1.tcplusondemand.comGroup2.tcplusondemand.comGroup3.tcplusondemand.comHumanity SchedulingGroup4.tcplusondemand.comAladtec SchedulingGroup5.tcplusondemand.comScheduleAnywhere SchedulingGroup10.tcplusondemand.comInstaSub Substitute ManagementGroup10-2.tcplusondemand.comGroup12.tcplusondemand.comProd01.tcplusondemand.comProd02.tcplusondemand.comProd03.tcplusondemand.comProd04.tcplusondemand.comProd05.tcplusondemand.comProd06.tcplusondemand.comProd07.tcplusondemand.comProd09.tcplusondemand.comProd10.tcplusondemand.comProd11.tcplusondemand.comProd12.tcplusondemand.comProd15.tcplusondemand.comProd16.tcplusondemand.comProd18.tcplusondemand.comProd22.tcplusondemand.comProd23.tcplusondemand.comProd24.tcplusondemand.comProd25.tcplusondemand.comProd26.tcplusondemand.comProd27.tcplusondemand.comProd28.tcplusondemand.comProd29.tcplusondemand.comProd30.tcplusondemand.comProd31.tcplusondemand.comProd32.tcplusondemand.comProd33.tcplusondemand.comProd34.tcplusondemand.comProd35.tcplusondemand.comProd36.tcplusondemand.comProd37.tcplusondemand.comProd38.tcplusondemand.comProd39.tcplusondemand.comProd40.tcplusondemand.comProd42.tcplusondemand.comProd43.tcplusondemand.comProd60.tcplusondemand.comProd61.tcplusondemand.comPHR1.tcplusondemand.comPHR2.tcplusondemand.comPHR3.tcplusondemand.comPHR4.tcplusondemand.comPHR5.tcplusondemand.comPHR6.tcplusondemand.comPHR7.tcplusondemand.comPHR8.tcplusondemand.comPHR9.tcplusondemand.com
Timeline · 3 updates
  1. investigating Oct 02, 2025, 02:42 PM UTC

    We are currently experiencing degraded performance. Our team is actively investigating the issue and working to restore normal service as quickly as possible.

  2. monitoring Oct 02, 2025, 03:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2025, 04:39 PM UTC

    This incident has been resolved. Degraded performance was due to an issue with our Web Application Firewall provider. More information can be found here: https://www.cloudflarestatus.com/incidents/nz9nlcyz4qy4

Read the full incident report →

Notice September 2, 2025

Aladtec Outage

Detected by Pingoru
Sep 02, 2025, 12:08 AM UTC
Resolved
Sep 02, 2025, 12:32 AM UTC
Duration
24m
Affected: Aladtec Scheduling
Timeline · 2 updates
  1. investigating Sep 02, 2025, 12:08 AM UTC

    We are experiencing issues with our Aladtec Scheduling application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

  2. resolved Sep 02, 2025, 12:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 22, 2025

TimeClock Plus Group10-2 Application Disruption

Detected by Pingoru
Aug 22, 2025, 05:04 AM UTC
Resolved
Aug 22, 2025, 05:21 AM UTC
Duration
17m
Affected: Group10-2.tcplusondemand.com
Timeline · 4 updates
  1. investigating Aug 22, 2025, 05:04 AM UTC

    We are currently investigating this issue.

  2. identified Aug 22, 2025, 05:10 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 22, 2025, 05:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 22, 2025, 05:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2025

Service Provider Degradation

Detected by Pingoru
Aug 21, 2025, 06:07 PM UTC
Resolved
Aug 21, 2025, 08:09 PM UTC
Duration
2h 2m
Affected: Group1.tcplusondemand.comGroup2.tcplusondemand.comGroup3.tcplusondemand.comGroup4.tcplusondemand.comAladtec SchedulingGroup5.tcplusondemand.comScheduleAnywhere SchedulingGroup10.tcplusondemand.comInstaSub Substitute ManagementGroup10-2.tcplusondemand.comGroup12.tcplusondemand.comProd01.tcplusondemand.comProd02.tcplusondemand.comProd03.tcplusondemand.comProd04.tcplusondemand.comProd05.tcplusondemand.comProd06.tcplusondemand.comProd07.tcplusondemand.comProd09.tcplusondemand.comProd10.tcplusondemand.comProd11.tcplusondemand.comProd12.tcplusondemand.comProd15.tcplusondemand.comProd16.tcplusondemand.comProd18.tcplusondemand.comProd22.tcplusondemand.comProd23.tcplusondemand.comProd24.tcplusondemand.comProd25.tcplusondemand.comProd26.tcplusondemand.comProd27.tcplusondemand.comProd28.tcplusondemand.comProd29.tcplusondemand.comProd30.tcplusondemand.comProd31.tcplusondemand.comProd32.tcplusondemand.comProd33.tcplusondemand.comProd34.tcplusondemand.comProd35.tcplusondemand.comProd36.tcplusondemand.comProd37.tcplusondemand.comProd38.tcplusondemand.comProd39.tcplusondemand.comProd40.tcplusondemand.comProd42.tcplusondemand.comProd43.tcplusondemand.comProd60.tcplusondemand.comProd61.tcplusondemand.comPHR1.tcplusondemand.comPHR2.tcplusondemand.comPHR3.tcplusondemand.comPHR4.tcplusondemand.comPHR5.tcplusondemand.comPHR6.tcplusondemand.comPHR7.tcplusondemand.comPHR8.tcplusondemand.comPHR9.tcplusondemand.com
Timeline · 4 updates
  1. investigating Aug 21, 2025, 06:07 PM UTC

    We are currently experiencing service degradation and elevated error rates impacting multiple services. This is due to a reported issue with our web application firewall provider. We apologize for any disruption this may be causing to your workflow. We will provide our next update as new information becomes available.

  2. identified Aug 21, 2025, 06:35 PM UTC

    Our Web Application Firewall provider has identified the issue and is working to implement a fix.

  3. monitoring Aug 21, 2025, 07:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 21, 2025, 08:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2025

TimeClock Plus Automation Service Disruption

Detected by Pingoru
Aug 11, 2025, 10:07 PM UTC
Resolved
Aug 11, 2025, 11:31 PM UTC
Duration
1h 24m
Affected: Prod06.tcplusondemand.comProd07.tcplusondemand.comProd25.tcplusondemand.comProd28.tcplusondemand.comProd31.tcplusondemand.comProd34.tcplusondemand.com
Timeline · 4 updates
  1. investigating Aug 11, 2025, 10:07 PM UTC

    We are investigating reports of customers experiencing automation service disruption. We are working to identify the issue and the impact across our server fleet.

  2. identified Aug 11, 2025, 10:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 11, 2025, 11:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 11, 2025, 11:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 10, 2025

Aladtec Service Degradation

Detected by Pingoru
May 10, 2025, 12:00 AM UTC
Resolved
May 10, 2025, 12:36 AM UTC
Duration
36m
Affected: Aladtec Scheduling
Timeline · 4 updates
  1. investigating May 10, 2025, 12:00 AM UTC

    We are currently investigating this issue.

  2. identified May 10, 2025, 12:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 10, 2025, 12:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 10, 2025, 12:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 14, 2025

Prod01 Service Degradation

Detected by Pingoru
Feb 14, 2025, 09:26 PM UTC
Resolved
Feb 14, 2025, 09:48 PM UTC
Duration
22m
Affected: Prod01.tcplusondemand.com
Timeline · 4 updates
  1. investigating Feb 14, 2025, 09:26 PM UTC

    We are currently investigating this issue.

  2. identified Feb 14, 2025, 09:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 14, 2025, 09:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 14, 2025, 09:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2025

Microsoft 365 SSO Authentication

Detected by Pingoru
Jan 22, 2025, 10:08 PM UTC
Resolved
Feb 03, 2025, 02:56 PM UTC
Duration
11d 16h
Timeline · 2 updates
  1. monitoring Jan 22, 2025, 10:08 PM UTC

    Customers using Microsoft 365 for SSO may experience issues logging in to TCP applications. For details and status updates, please visit: https://portal.office.com/servicestatus

  2. resolved Feb 03, 2025, 02:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 10, 2025

Prod37 Service Degradation

Detected by Pingoru
Jan 10, 2025, 02:49 PM UTC
Resolved
Jan 10, 2025, 03:53 PM UTC
Duration
1h 4m
Affected: Prod37.tcplusondemand.com
Timeline · 3 updates
  1. investigating Jan 10, 2025, 02:49 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 10, 2025, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 10, 2025, 03:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 3, 2024

Prod32 Service Disruption

Detected by Pingoru
Nov 03, 2024, 11:01 AM UTC
Resolved
Nov 03, 2024, 11:35 AM UTC
Duration
33m
Affected: Prod32.tcplusondemand.com
Timeline · 5 updates
  1. investigating Nov 03, 2024, 11:01 AM UTC

    We are currently investigating this issue.

  2. identified Nov 03, 2024, 11:24 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 03, 2024, 11:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 03, 2024, 11:31 AM UTC

    At 4:53 AM CST, the Prod32 application servers were accepting traffic. The team is continuing to monitor the environment to ensure stability.

  5. resolved Nov 03, 2024, 11:35 AM UTC

    This issue has been resolved.

Read the full incident report →

Minor September 16, 2024

TimeClock Plus Application Service Disruptions

Detected by Pingoru
Sep 16, 2024, 06:40 AM UTC
Resolved
Sep 16, 2024, 11:01 AM UTC
Duration
4h 21m
Affected: Group1.tcplusondemand.comGroup2.tcplusondemand.comGroup3.tcplusondemand.comGroup4.tcplusondemand.comGroup5.tcplusondemand.comGroup10.tcplusondemand.comGroup10-2.tcplusondemand.comGroup12.tcplusondemand.comProd01.tcplusondemand.comProd02.tcplusondemand.comProd03.tcplusondemand.comProd04.tcplusondemand.comProd05.tcplusondemand.comProd06.tcplusondemand.comProd07.tcplusondemand.comProd09.tcplusondemand.comProd10.tcplusondemand.comProd11.tcplusondemand.comProd12.tcplusondemand.comProd15.tcplusondemand.comProd16.tcplusondemand.comProd18.tcplusondemand.comProd22.tcplusondemand.comProd23.tcplusondemand.comProd24.tcplusondemand.comProd25.tcplusondemand.comProd26.tcplusondemand.comProd27.tcplusondemand.comProd28.tcplusondemand.comProd29.tcplusondemand.comProd30.tcplusondemand.comProd31.tcplusondemand.comProd32.tcplusondemand.comProd33.tcplusondemand.comProd34.tcplusondemand.comProd35.tcplusondemand.comProd36.tcplusondemand.comProd37.tcplusondemand.comProd39.tcplusondemand.comProd40.tcplusondemand.comProd42.tcplusondemand.comPHR1.tcplusondemand.comPHR2.tcplusondemand.comPHR3.tcplusondemand.comPHR4.tcplusondemand.comPHR5.tcplusondemand.comPHR6.tcplusondemand.comPHR7.tcplusondemand.comPHR8.tcplusondemand.comPHR9.tcplusondemand.com
Timeline · 2 updates
  1. monitoring Sep 16, 2024, 06:40 AM UTC

    Between 11:00 PM CST and 1:15 AM CST, some customers may have experienced service disruptions due to an outage with our Web Application Firewall (WAF) provider, Cloudflare. Cloudflare has since implemented a fix, and services have been restored. We are closely monitoring the situation and will provide further updates if any additional disruptions occur.

  2. resolved Sep 16, 2024, 11:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 6, 2024

Increased Load Times - Canada

Detected by Pingoru
Sep 06, 2024, 04:01 PM UTC
Resolved
Sep 06, 2024, 08:42 PM UTC
Duration
4h 40m
Affected: Aladtec Scheduling
Timeline · 3 updates
  1. investigating Sep 06, 2024, 04:01 PM UTC

    We are investigating slow load times for Canadian systems.

  2. monitoring Sep 06, 2024, 04:31 PM UTC

    Performance appears to have stabilized.

  3. resolved Sep 06, 2024, 08:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2024

Web Application Firewall Outage

Detected by Pingoru
Jun 17, 2024, 04:23 PM UTC
Resolved
Jun 17, 2024, 10:40 PM UTC
Duration
6h 16m
Affected: Group1.tcplusondemand.comGroup2.tcplusondemand.comGroup3.tcplusondemand.comGroup4.tcplusondemand.comAladtec SchedulingGroup5.tcplusondemand.comScheduleAnywhere SchedulingGroup10.tcplusondemand.comInstaSub Substitute ManagementGroup10-2.tcplusondemand.comGroup12.tcplusondemand.comProd01.tcplusondemand.comProd02.tcplusondemand.comProd03.tcplusondemand.comProd04.tcplusondemand.comProd05.tcplusondemand.comProd06.tcplusondemand.comProd07.tcplusondemand.comProd09.tcplusondemand.comProd10.tcplusondemand.comProd11.tcplusondemand.comProd12.tcplusondemand.comProd15.tcplusondemand.comProd16.tcplusondemand.comProd18.tcplusondemand.comProd22.tcplusondemand.comProd23.tcplusondemand.comProd24.tcplusondemand.comProd25.tcplusondemand.comProd26.tcplusondemand.comProd27.tcplusondemand.comProd28.tcplusondemand.comProd29.tcplusondemand.comProd30.tcplusondemand.comProd31.tcplusondemand.comProd32.tcplusondemand.comProd33.tcplusondemand.comProd34.tcplusondemand.comProd35.tcplusondemand.comProd36.tcplusondemand.comProd37.tcplusondemand.comProd39.tcplusondemand.comProd40.tcplusondemand.comProd42.tcplusondemand.comPHR1.tcplusondemand.comPHR2.tcplusondemand.comPHR3.tcplusondemand.comPHR4.tcplusondemand.comPHR5.tcplusondemand.comPHR6.tcplusondemand.comPHR7.tcplusondemand.comPHR8.tcplusondemand.comPHR9.tcplusondemand.com
Timeline · 3 updates
  1. investigating Jun 17, 2024, 04:23 PM UTC

    TCP Software's Web Application Firewall (WAF) provider experienced a brief period of downtime from 15:19 UTC to 15:45 UTC. Some users may have experienced DNS errors during this period. Our WAF provider has implemented a fix and resolved the outage. If you are still experiencing issues, please contact our support team at: Phone: (325) 223-9300 Email: [email protected] Chat: https://community.tcpsoftware.com/s/ Submit a Support Case Online: https://community.tcpsoftware.com/s/

  2. monitoring Jun 17, 2024, 04:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2024, 10:40 PM UTC

    This incident has been resolved.

Read the full incident report →