TimeClock Plus incident

Application Performance Degradation/Outage

Major Ongoing View vendor source →

TimeClock Plus is currently experiencing a major incident affecting Humanity Scheduling and Group12.tcplusondemand.com and 1 more component, which began 1d ago. The vendor's full update timeline is below.

Started
May 08, 2026, 12:47 AM UTC
Resolved
Ongoing
Duration
● 1d 1h
Detected by Pingoru
May 08, 2026, 12:47 AM UTC

Affected components

Humanity SchedulingGroup12.tcplusondemand.comProd25.tcplusondemand.comProd60.tcplusondemand.comPHR7.tcplusondemand.com

Update timeline

  1. investigating May 08, 2026, 12:47 AM UTC

    We are aware of reports of elevated response times and intermittent errors affecting some users. We have identified the issue as stemming from our infrastructure provider and are actively monitoring while they work toward resolution. Updates to follow.

  2. investigating May 08, 2026, 01:03 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 08, 2026, 01:18 AM UTC

    We are continuing to investigate this issue.

  4. investigating May 08, 2026, 01:52 AM UTC

    We are continuing to investigate this issue.

  5. identified May 08, 2026, 01:55 PM UTC

    We are continuing to work through our restore processes following an outage declared by AWS which they are still working to address. The issue was caused by a cooling system failure in one of their Availability Zones, which has impacted our infrastructure. Our team is actively working through restoration efforts to bring our services back. We sincerely apologize for the disruption and thank you for your continued patience.

  6. identified May 08, 2026, 02:53 PM UTC

    We are continuing to work through our restore processes following an outage declared by AWS which they are still working to address. The issue was caused by a cooling system failure in one of their Availability Zones, which has impacted our infrastructure. Our team is actively working through restoration efforts to bring our services back.

  7. identified May 08, 2026, 03:57 PM UTC

    We are continuing to work through our restore processes following an outage declared by AWS which they are still working to address. The issue was caused by a cooling system failure in one of their Availability Zones, which has impacted our infrastructure. Our team is actively working through restoration efforts to bring our services back.

  8. identified May 08, 2026, 05:08 PM UTC

    We are continuing to work through our restore processes following an outage declared by AWS which they are still working to address. The issue was caused by a cooling system failure in one of their Availability Zones, which has impacted our infrastructure. Our team is actively working through restoration efforts to bring our services back.

  9. identified May 08, 2026, 07:01 PM UTC

    Access has been restored for customers on Prod60. Some customers may experience 1-3 hours of data loss depending on working hours. If you have experienced data loss, please reach out to our support team at 325-223-9300 or [email protected] for assistance.

  10. identified May 08, 2026, 08:54 PM UTC

    Access has been restored for most customers on Prod25. We are still working to restore access for a subset of customers. Some customers will be subject to data loss due to the outage. If you have experienced data loss, please reach out to our support team at 325-223-9300 or [email protected] for assistance.

  11. monitoring May 08, 2026, 10:58 PM UTC

    All systems are working normally. We will continue to monitor performance over the weekend. Additional information will posted as it becomes available.