TimeClock Plus experienced a minor incident on August 21, 2025 affecting Group1.tcplusondemand.com and Group2.tcplusondemand.com and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Group1.tcplusondemand.comGroup2.tcplusondemand.comGroup3.tcplusondemand.comGroup4.tcplusondemand.comAladtec SchedulingGroup5.tcplusondemand.comScheduleAnywhere SchedulingGroup10.tcplusondemand.comInstaSub Substitute ManagementGroup10-2.tcplusondemand.com
Update timeline
- investigating Aug 21, 2025, 06:07 PM UTC
We are currently experiencing service degradation and elevated error rates impacting multiple services. This is due to a reported issue with our web application firewall provider. We apologize for any disruption this may be causing to your workflow. We will provide our next update as new information becomes available.
- identified Aug 21, 2025, 06:35 PM UTC
Our Web Application Firewall provider has identified the issue and is working to implement a fix.
- monitoring Aug 21, 2025, 07:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2025, 08:09 PM UTC
This incident has been resolved.