TimeClock Plus incident

TimeClock Plus Application Performance Degradation

Minor Resolved View vendor source →

TimeClock Plus experienced a minor incident on May 18, 2026 affecting Prod63.tcplusondemand.com, lasting 4h 52m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 01:05 PM UTC
Resolved
May 18, 2026, 05:58 PM UTC
Duration
4h 52m
Detected by Pingoru
May 18, 2026, 01:05 PM UTC

Affected components

Prod63.tcplusondemand.com

Update timeline

  1. investigating May 18, 2026, 01:05 PM UTC

    We’re experiencing issues with our TimeClock Plus Time and Attendance application. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

  2. investigating May 18, 2026, 02:17 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 18, 2026, 02:55 PM UTC

    We will be performing urgent maintenance between 10:15AM CDT and 10:45AM CDT. During this time, customers will experience a brief period of downtime.

  4. investigating May 18, 2026, 03:35 PM UTC

    Maintenance has been completed. We are verifying application performance.

  5. identified May 18, 2026, 03:41 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring May 18, 2026, 03:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved May 18, 2026, 05:58 PM UTC

    This incident has been resolved.