Thycotic Outage History

Thycotic is up right now

Thycotic had 48 outages in the last 2 years totaling 223h 54m of downtime — averaging 2 incidents per month.

There were 48 Thycotic outages since July 24, 2025 totaling 223h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.thycotic.com

Notice August 3, 2026

Secret Server on-premises - Vault UI - [Federation Runtime]: remoteEntryExports is undefined

Detected by Pingoru
Aug 03, 2026, 04:55 AM UTC
Resolved
Aug 03, 2026, 02:31 PM UTC
Duration
9h 35m
Affected: Secret Server CloudSecret Server CloudSecret Server Cloud
Timeline · 2 updates
  1. investigating Aug 03, 2026, 04:55 AM UTC

    We are investigating reports of degraded performance affecting Secret Server. Some users may be unable to access the Vault UI. Users may encounter the error: [Federation Runtime]: remoteEntryExports is undefined, which can prevent access to secrets. Our team is actively investigating the cause and working to restore normal service. We will provide updates as more information becomes available.

  2. resolved Aug 03, 2026, 02:31 PM UTC

    After further investigation, we have determined that this issue is isolated to Secret Server on-premises deployments and does not affect Secret Server Cloud (SSC). No impact to SSC has been identified in the US, EU, or SEA regions. This incident is now resolved.

Read the full incident report →

Minor July 29, 2026

Secret Server Cloud: SEA - Degraded Performance

Detected by Pingoru
Jul 29, 2026, 01:41 AM UTC
Resolved
Jul 29, 2026, 01:41 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 29, 2026, 04:12 AM UTC

    We identified an issue affecting Secret Server Cloud for a subset of customers in the Singapore region due to increased load on backend infrastructure. Affected users experienced slow response times or difficulty accessing their instance. This was a performance issue only. This issue has been resolved and normal performance has been restored. We apologize for any inconvenience this may have caused.

Read the full incident report →

Minor July 28, 2026

Secret Server Cloud: Access Issues and Errors When Navigating Between Pages

Detected by Pingoru
Jul 28, 2026, 02:03 PM UTC
Resolved
Jul 28, 2026, 11:07 PM UTC
Duration
9h 4m
Affected: Secret Server CloudSecret Server Cloud
Timeline · 4 updates
  1. investigating Jul 28, 2026, 02:03 PM UTC

    We are investigating reports that some Secret Server Cloud users are unable to sign in and are being redirected to an error page. We are actively working to resolve the issue and will provide another update soon.

  2. identified Jul 28, 2026, 02:15 PM UTC

    We have identified the root cause of the issue. A configuration change prevented affected tenants from connecting to the database, causing the application to fail to load and display error pages. Our engineering team has applied a corrective change and is validating the fix. We will provide another update soon.

  3. monitoring Jul 28, 2026, 04:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 28, 2026, 11:07 PM UTC

    This issue has been resolved, and services are operating normally. We will continue to monitor to ensure stability.

Read the full incident report →

Minor July 21, 2026

Platform: US - Audit Event Processing Delays

Detected by Pingoru
Jul 21, 2026, 09:55 PM UTC
Resolved
Jul 23, 2026, 03:57 PM UTC
Duration
1d 18h
Affected: PlatformSecret Server Cloud
Timeline · 2 updates
  1. monitoring Jul 21, 2026, 09:55 PM UTC

    We are experiencing delays in audit event processing for customers in our US East region. Audit logs and audit activity may appear delayed or incomplete in the Delinea Platform and Secret Server Cloud interfaces. No audit events are being lost. All events are captured and will be processed. Core product functionality including secret access, authentication, and password management is not affected. Our engineering team has identified the root cause and has scaled database and processing resources to address the backlog. The backlog is actively draining.

  2. resolved Jul 23, 2026, 03:57 PM UTC

    The audit event processing backlog affecting customers in our US East region has been fully cleared. Audit logs are now current and up to date. No audit events were lost during this period. Thank you for your patience.

Read the full incident report →

Minor May 28, 2026

Platform: US - Login and Access Issues

Detected by Pingoru
May 28, 2026, 06:21 PM UTC
Resolved
May 28, 2026, 08:10 PM UTC
Duration
1h 49m
Affected: Platform
Timeline · 4 updates
  1. investigating May 28, 2026, 06:21 PM UTC

    We are aware of an issue affecting the Delinea Platform in the US region. Some users may be experiencing difficulty logging in or accessing the platform, including unresponsive login attempts and unavailable resources after signing in. Our team is actively investigating. We will provide an update as soon as we have more information.

  2. identified May 28, 2026, 06:40 PM UTC

    We have identified the cause of this incident. A connectivity issue with an upstream network provider affecting our New York point of presence is impacting access to the Delinea Platform for some US region users. Mitigation has been applied, with traffic being rerouted through an alternate point of presence to restore service. We are monitoring the situation closely and will provide a further update as events warrant

  3. monitoring May 28, 2026, 06:54 PM UTC

    Traffic has been fully rerouted through alternate points of presence and service has been restored for affected US region users. We are monitoring the platform to confirm full stability.

  4. resolved May 28, 2026, 08:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 26, 2026

Privileged Access Service / Cloud Suite Pod34 increased latency and unresponsiveness

Detected by Pingoru
Apr 26, 2026, 06:21 AM UTC
Resolved
Apr 27, 2026, 02:14 PM UTC
Duration
1d 7h
Affected: Privileged Access Service / Cloud Suite
Timeline · 3 updates
  1. investigating Apr 26, 2026, 06:21 AM UTC

    We are investigating reports of degraded performance affecting Privileged Access Service / Cloud Suite Pod34. Some users may experience slower than normal response times. Users may encounter slow page loads, increased latency, or timeouts. Our team is actively investigating.

  2. monitoring Apr 26, 2026, 02:09 PM UTC

    We wanted to provide you with an update on the incident affecting the service(s) listed below. We have implemented a mitigation and are monitoring the situation. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

  3. resolved Apr 27, 2026, 02:14 PM UTC

    We’re pleased to inform you that the incident affecting the service(s) listed below has been resolved. Our team has implemented a fix, and all systems are now operating normally. We apologize for any inconvenience this incident may have caused, and we appreciate your understanding and support. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Read the full incident report →

Minor April 25, 2026

Privileged Access Service / Cloud Suite: HTTP 401 on Custom Authorization Profiles in Cloud Suite 26.1

Detected by Pingoru
Apr 25, 2026, 09:25 PM UTC
Resolved
Apr 26, 2026, 12:51 PM UTC
Duration
15h 25m
Affected: Privileged Access Service / Cloud SuitePrivileged Access Service / Cloud SuitePrivileged Access Service / Cloud SuitePrivileged Access Service / Cloud SuitePrivileged Access Service / Cloud SuitePrivileged Access Service / Cloud SuitePrivileged Access Service / Cloud Suite
Timeline · 2 updates
  1. identified Apr 25, 2026, 09:25 PM UTC

    We have identified an issue in the recently rolled out Cloud Suite 26.1 release where custom authorization profiles containing wildcard or regex characters (e.g., "*") may return HTTP 401 errors. Built-in authorization profiles are not affected. A workaround is available. Please refer to the following knowledge base article for details: https://support.delinea.com/s/article/1777148833588 A fix is actively in progress, and is expected to be available shortly. We will post an update as events warrant. We apologize for any inconvenience this may cause.

  2. resolved Apr 26, 2026, 12:51 PM UTC

    We’re pleased to inform you that the incident affecting the service(s) listed below has been resolved. Our team has implemented a fix, and all systems are now operating normally. We apologize for any inconvenience this incident may have caused, and we appreciate your understanding and support. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Read the full incident report →

Minor March 8, 2026

Privileged Access Service/ Cloud Suite: Authentication Issues

Detected by Pingoru
Mar 08, 2026, 03:53 PM UTC
Resolved
Mar 09, 2026, 03:57 PM UTC
Duration
1d
Affected: Privileged Access Service / Cloud SuitePrivileged Access Service / Cloud SuitePrivileged Access Service / Cloud SuitePrivileged Access Service / Cloud SuitePrivileged Access Service / Cloud SuitePrivileged Access Service / Cloud SuitePrivileged Access Service / Cloud Suite
Timeline · 4 updates
  1. investigating Mar 08, 2026, 03:53 PM UTC

    We are receiving reports of a small subset of customers experiencing difficulties connecting to PAS/Cloud Suite due to Delinea rotating the wildcard.my.centrify.net certificate yesterday (March 7th). Sectigo certificates require a new root and intermediate certificates that can be manually downloaded from Sectigo for those systems that are not automatically updated. Our team is actively working on a KB article for this issue. Most systems have already pulled this updated certificate. While the KB Article is being created, in the meantime if you need to install the cert for your system, you can download it via the links below. Root Cert from Sectigo: https://crt.sh/?d=4256644734 Intermediate Cert from Sectigo: https://crt.sh/?d=4267304690 Information from Sectigo on the Root Cert rotation: https://www.sectigo.com/sectigo-public-root-cas-migration

  2. identified Mar 08, 2026, 05:24 PM UTC

    The issue has been identified. Please see the links below to resolve. If you need to install the new root certs for your system, you can download it via the links below. Root Cert from Sectigo: https://crt.sh/?d=4256644734 Intermediate Cert from Sectigo: https://crt.sh/?d=4267304690 Information from Sectigo on the Root Cert rotation: https://www.sectigo.com/sectigo-public-root-cas-migration

  3. identified Mar 08, 2026, 08:31 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Mar 09, 2026, 03:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026

Platform: US - Email delivery issues

Detected by Pingoru
Jan 22, 2026, 09:40 PM UTC
Resolved
Jan 23, 2026, 08:00 AM UTC
Duration
10h 19m
Affected: PlatformSecret Server Cloud
Timeline · 2 updates
  1. identified Jan 22, 2026, 09:40 PM UTC

    We are currently experiencing intermittent email delivery failures when sending messages to certain external email providers. Our platform is receiving “451 4.3.2 temporary server issue” responses when attempting to deliver email to affected mailboxes. This indicates a temporary issue within the recipient email provider’s infrastructure, which may result in delayed or failed email delivery. Customer Guidance: Customers experiencing email delivery issues are encouraged to check with their email service provider for any ongoing service advisories or disruptions. Next Update: We will continue to monitor the situation and provide updates as more information becomes available.

  2. resolved Jan 23, 2026, 08:00 AM UTC

    We’re pleased to inform you that the incident affecting outbound email delivery to certain external email providers has been resolved. Our monitoring confirms that the affected provider has addressed the underlying issue that was causing intermittent “451 4.3.2 temporary server issue” responses. Email delivery to impacted mailboxes has since stabilized and is now functioning normally. We apologize for any inconvenience this incident may have caused, and we appreciate your understanding and support. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Read the full incident report →