Thryv Outage History

Discovered: 6/11/2026 2 AM CST Resolved: Impacted Product: Marketing Center Affected Feature: Reputation - Review Response What does this mean for you? The Reputation tab is not loading for all users. When attempting to visit the Reputation tab we get the 3 loading dots and the page never fully loads. Include Geographic Scope: Global Current Workaround: No current workaround We are working diligently to resolve this issue; we will provide ongoing status updates. Next Update Scheduled For: 10:30 AM CST

Discovered: 3/4/2026 @ 8:18am CT Resolved: 3/4/2026 @ 9:30am CT Impacted Product: Business Center & Marketing Center Affected Feature: Listings Management, Reputation What does this mean for you? Users will see issues with trying to access the Reputation or Listings Management feature in their Marketing Center or Business Center Geographic Scope: All users in the USA Current Workaround: No current workaround We are working diligently to resolve this issue; we will provide ongoing status updates. Next Update Scheduled For: 10 AM CT

Current Status: Partially Operational Discovered: 12/2/2025 9AM CST Resolved: Impacted Product: Business Center - Mobile and Desktop Affected Feature: Calendar/Scheduling What does this mean for you? Users are experiencing issues accessing the Calendar in the Business Center software. When accessing the Calendar will spin and never fully load. For users who have the Calendar as their default page, they may see a blank screen when attempting to log in. Current Workaround: Using an "incognito" or "private" browser tab will allow users to access the software with no issue. Users on the mobile app can try a mobile browser to access. We are working diligently to resolve this issue; we will provide ongoing status updates.

Current Status: Partial Outage Discovered: 10/27/2025 12:30 PM CST Resolved: 10/27/2025 5PM CST Impacted Product: Business Center - Mobile Application only Affected Feature: Mobile App - all features What does this mean for you? Some users are reporting being unable to access the thryv Business Center mobile application. Users are met with a blank/white screen when opening the app and attempting to log in and use the app. Current Workaround: Business Center can be accessed on a mobile browser (chrome mobile preferred) We are working diligently to resolve this issue; we will provide ongoing status updates.

Impacted Product: Business Center, Marketing Center Affected Feature: Social Tab ETA: N/A Details: We’re currently investigating a redirect failure for some accounts when attempting to connect their social accounts. The error message reads: “login.labs.thryv.com has redirected you too many times.” A banner has been added to the Social tab notifying users to contact Support if they are unable to connect their Social accounts. We will continue to provide updates as they become available.

We are currently investigating an issue affecting invoice editing functionality. Some users may experience degraded performance or difficulty editing invoices. Our engineering team is actively working to identify the cause and implement a fix. We will provide the next update as soon as more information becomes available.

Current Status: Partially Operational Discovered: 8/25/2025 10:20 AM CT Resolved: 8/25/2025 1:20 PM CT Impacted Product: Business Center Affected Feature: Thryv Calendar What does this mean for you? When attempting to edit an appointment from the Thryv Calendar, the page will freeze, and the edit button is unresponsive. We are working diligently to resolve this issue; we will provide ongoing status updates.

Current Status: Intermittent downtime Discovered: 5/5/25 10PM CST Resolved: Impacted Product: Business Center - Social, Marketing Center - Social, Command Center - Website Builder Affected Feature: Social Platform, Website Builder What does this mean for you? Users have reported when accessing the Social feature in Business Center or Marketing Center they are met with an error that reads "We are unable to locate your subscription" and are unable to utilize the Social feature. Users are also experiencing this error when accessing the Website Builder via Command Center. Current Workaround: Some users have reported that refreshing the page or logging out and back in has resolved the issue, although this has not worked for all users We are working diligently to resolve this issue; we will provide ongoing status updates.

Current Status: Marketing Center Partially Operational Discovered: 4/18/2025 10:00 AM CST Resolved: Impacted Product: Marketing Center Affected Feature: Marketing Center Overview Metrics What does this mean for you? Marketing Center is experiencing an issue where no metrics are showing on the overview page. Users are met with an error on each section of the page. We are investigating the root cause with urgency. Current Workaround: Metrics can be seen on those individual pages (reputation, analytics, tools). The overview page is the only page experiencing issues. We are working diligently to resolve this issue; we will provide ongoing status updates.

Impacted Product: Command Center Affected Feature: Adding Additional Staff What does this mean for you? When attempting to Add Staff using the Add Staff button at the top right, or through My Account > Security + Staff, users are prompted with an upgrade screen regardless if seats are already available or not. Current Workaround: No current workaround We are working diligently to resolve this issue; we will provide ongoing status updates.

Current Status: Partially Operational Discovered: 4/1/2025 9:30AM CST Resolved: Impacted Product: Business Center Affected Feature: ThryvPay, Online Listings Management, TeamChat, Google Profile, Social, Reputation (reviews), Signature Requests What does this mean for you? Users are seeing a blank page when attempting to access the features listed above in their Business Center. Other features in the Business Center are working as intended. Current Workaround: no current workaround We are working diligently to resolve this issue; we will provide ongoing status updates.

Our team continues to investigate the root cause of this issue. As a current workaround accessing any of the impacted features and then refreshing the page will allow the page to load properly.

Current Status: Outage Discovered: 3/25/25 1 PM CST Resolved: Impacted Product: Command Center, Business Center Affected Feature: Command Center & Business Center access/login What does this mean for you? Command Center and Business Center users are currently unable to access the Thryv Command Center and Business Center. An error message occurs stating unable to login successfully even if the correct email/password is used. Our development team is aware of the issue and is working on a resolution with the highest priority. Users will also be unable to access their Business Center (through Command Center), Marketing Center, Thryv Leads, and other Thryv software features at this time. Current Workaround: We are working diligently to resolve this issue; we will provide ongoing status updates.

We are continuing to investigate this issue.

Current Status: Partially Operational Discovered: 3/17/2025 10:00 AM CDT Impacted Product: Business Center Affected Feature: Invoices What does this mean for you? When attempting to send payment reminders for pending, overdue, or partially paid invoices, users encounter a message that states:- I acknowledge any collected payments will be refunded." Users should not move forward with sending the reminder at this time. Current Workaround: No current workaround We are working diligently to resolve this issue; we will provide ongoing status updates.

Current Status: Intermittent downtime Discovered: 3/17/2025 Impacted Product: learn.thryv.com Affected Feature: All features of learn.thryv.com What does this mean for you? Users are unable to access the learn.thryv.com URL and are met with an error. At this time, users will be unable to view articles, FAQ, and all other features of the learn.thryv.com portal. We are investigating the root cause with high urgency. We are working diligently to resolve this issue; we will provide ongoing status updates.

Current Status: Degraded Performance Discovered: 3/6/2025 Resolved: Impacted Product: Business Center Affected Feature: Marketing - Email Announcements What does this mean for you? Users are experiencing issues when sending an Announcement using the "Send Now" option. The Announcement is not sending right away despite using the Send Now option and is being delayed from sending, in some cases for multiple hours. We are investigating the root cause with high urgency. Current Workaround: No current workaround. The Announcement send eventually. Users should not attempt to send the same Announcement multiple times. We are working diligently to resolve this issue; we will provide ongoing status updates.

Our development team continues to investigate the root cause of the delay in sending Announcements. Further updates or workarounds will be provided once available.

Our development team has implemented a number of measures that has mitigated the issue with delays when sending announcements. The root cause is still being investigated further to ensure the issue is fully resolved.

A small amount of users have reported experiencing delays in the last several days. While the delays have been minimal, our development team continues to fully investigate these reports and the root cause. The measures implemented have proven to be effective with the reduction of reports, however they continue to work towards a permanent solution to fully resolve the issue.

Current Status: Partial Outage Discovered: 2/25/25 1PM CST Resolved: Impacted Product: Marketing Center, Business Center, and Command Center Affected Feature: Marketing Center & Business Center: Social Platform Command Center: Website Builder What does this mean for you? At this time when accessing the Social platform via Marketing Center or Business Center users will see an error stating "We were unable to locate your subscription" and cannot access the Social Platform features. Similarly, if users attempt to access their website builder via Command Center, users will see the same error stating "We were unable to locate your subscription" and cannot access the Website Builder features. We have a high priority ticket opened with our development team to determine the root cause and have this resolved. No current ETA Current Workaround: N/A We are working diligently to resolve this issue; we will provide ongoing status updates.

We are continuing to investigate this issue.

Current Status: Degraded Performance Discovered: 2/4/2025 - 9:45 AM CST Resolved: 2/4/2025 - 3:30 PM CST Impacted Product: Business Center Affected Feature: Invoices & Estimates What does this mean for you? When creating an Invoice or Estimate we are seeing that the pre selected Bill To contact fields are not displaying under the Bill To section as they should. Only the contact name is displaying under the Bill To section. Invoices and Estimates are functioning normally otherwise, and the issue seems to be intermittent. Current Workaround: No current workaround We are working diligently to resolve this issue; we will provide ongoing status updates.