Thryv experienced a minor incident on October 27, 2025 affecting Mobile App - Business Center, lasting 19h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 27, 2025, 07:53 PM UTC
Current Status: Partial Outage Discovered: 10/27/2025 12:30 PM CST Resolved: 10/27/2025 5PM CST Impacted Product: Business Center - Mobile Application only Affected Feature: Mobile App - all features What does this mean for you? Some users are reporting being unable to access the thryv Business Center mobile application. Users are met with a blank/white screen when opening the app and attempting to log in and use the app. Current Workaround: Business Center can be accessed on a mobile browser (chrome mobile preferred) We are working diligently to resolve this issue; we will provide ongoing status updates.
- identified Oct 27, 2025, 09:39 PM UTC
A fix was attempted and users are now able to log in to the app. However users some users are still seeing issues with the app loading properly after logging in. Killing the app and reopening seems to resolve as a workaround. Devs are continuing to investigate and work towards a better solution.
- identified Oct 27, 2025, 11:25 PM UTC
We now believe this issue is only affecting a small number of Business Center Mobile users. Workaround: Restarting the Thryv Business Center app (fully closing and re-opening it) should resolve the issue for most users. Notifications: Because this is impacting only a small subset of users, notifications will be paused. You can continue to check this status page for the latest updates. Next Update: We’ll share another update 10/28/2025 by 10:00 AM CST.
- resolved Oct 28, 2025, 03:16 PM UTC
This incident has been resolved. Our development has implemented measures that have resolved users being unable to access the thryv Business Center mobile application.