Thryv incident

Marketing Center: Latency/Access Issues - Website Editor: Access Issues

Major Resolved View vendor source →

Thryv experienced a major incident on October 20, 2025 affecting Marketing Center Overview and Analytics and 1 more component, lasting 7h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:44 PM UTC
Resolved
Oct 20, 2025, 10:29 PM UTC
Duration
7h 45m
Detected by Pingoru
Oct 20, 2025, 02:44 PM UTC

Affected components

Marketing Center OverviewAnalyticsMarketing Center SocialToolsTrackable Phone NumberMarketing Center Listings ManagementReputation - Review ResponseMarketing Center SEO

Update timeline

  1. monitoring Oct 20, 2025, 02:44 PM UTC

    Current Status: Intermittent Downtime Discovered: 10/20/2025 2:11 AM CST Resolved: Impacted Product: Marketing Center Affected Feature: Overview, Listings, Analytics, Social What does this mean for you? Users are reporting issues with being able to access their Thryv Marketing Center. Users who can access Marketing Center report latency issues, or being unable to save changes. These issues are stemming from an outage impacting Amazon Web Services that occurred overnight/early this morning 10/20/2025 AWS has reported implementing fixes that have mitigated issues, but we are still seeing lingering issues from the outage. We are working with our internal devs to ensure no action is needed on our end. We will share further updates as they become available. Current Workaround: no current workaround We are working diligently to resolve this issue; we will provide ongoing status updates.

  2. monitoring Oct 20, 2025, 03:24 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Oct 20, 2025, 04:56 PM UTC

    We are seeing that issues with accessing Marketing Center are resolving, however the Social tab is missing from the left navigation menu completely and most of the features within Marketing Center are still not functioning properly. Our development team confirmed this is due to the impact from the AWS outage and we will continue to see things resolve over time.

  4. monitoring Oct 20, 2025, 05:50 PM UTC

    We are continuing to monitor for any further issues. Website Editor access for Professionally Designed and DIY websites are also impacted by the AWS outage.

  5. monitoring Oct 20, 2025, 08:21 PM UTC

    The website editor looks to be fully functional again and can be accessed via My Account and Business Center with no issues. Most services in the Marketing Center look to be resolving as well. We continue to see some intermittent issues with data and analytics loading properly and continue to monitor for further updates from AWS for a resolution.

  6. resolved Oct 20, 2025, 10:29 PM UTC

    AWS has implemented fixes to successfully resolve all issues we were seeing with Thryv Marketing Center, Website Builder, and other components within the Thryv software. We will continue to monitor for any further disruptions.