Thryv experienced a minor incident on March 7, 2025, lasting 151d. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 07, 2025, 07:38 PM UTC
Current Status: Degraded Performance Discovered: 3/6/2025 Resolved: Impacted Product: Business Center Affected Feature: Marketing - Email Announcements What does this mean for you? Users are experiencing issues when sending an Announcement using the "Send Now" option. The Announcement is not sending right away despite using the Send Now option and is being delayed from sending, in some cases for multiple hours. We are investigating the root cause with high urgency. Current Workaround: No current workaround. The Announcement send eventually. Users should not attempt to send the same Announcement multiple times. We are working diligently to resolve this issue; we will provide ongoing status updates.
- investigating Mar 13, 2025, 06:24 PM UTC
Our development team continues to investigate the root cause of the delay in sending Announcements. Further updates or workarounds will be provided once available.
- investigating Apr 02, 2025, 03:48 PM UTC
Our development team has implemented a number of measures that has mitigated the issue with delays when sending announcements. The root cause is still being investigated further to ensure the issue is fully resolved.
- investigating May 05, 2025, 06:23 PM UTC
A small amount of users have reported experiencing delays in the last several days. While the delays have been minimal, our development team continues to fully investigate these reports and the root cause. The measures implemented have proven to be effective with the reduction of reports, however they continue to work towards a permanent solution to fully resolve the issue.
- resolved Aug 05, 2025, 08:22 PM UTC
This incident has been resolved. Our development team has implemented numerous measures to help mitigate any delays and we have not had any further reports of Announcement delays since they were implemented. If further issues are experienced please report to our Thryv Support team.