Thryv Outage History

Current Status: Partially Operational Discovered: 2/3/2025 - 10:15 AM CST Resolved: 2/3/2025 - 1:45 PM CST Impacted Product: Business Center - Mobile Browser Online Scheduling (iOS & Android) Affected Feature: Online Scheduling for Customers (mobile browser only) What does this mean for you? At this time our client's customers are unable to book Services/Appointments using the thryv online scheduler if using a mobile browser (Safari, Chrome, Firefox) on an Android or Apple mobile device Current Workaround: Appointments and Services can be scheduled on the desktop version of the Client Portal/Online Scheduler We are working diligently to resolve this issue; we will provide ongoing status updates.

Current Status: Partially Operational Discovered: 12/4/2024 10:15PM CST Resolved: ~ 12:20PM CST Impacted Product: Business Center & Marketing Center Affected Feature: Online Listings Management What does this mean for you? We are experiencing an issue where we are getting an error stating "You already have an existing Yext account" after publishing the Online Listings for the first time. This looks to only be effecting users who had not previously published their Online Listings through Business Center or Marketing Center. Current Workaround: No current workaround We are working diligently with our development team to resolve this issue; we will provide ongoing status updates.

Current Status: Intermittent Down Time Discovered: 12/3/2024 10:45AM Resolved: Impacted Product: Marketing Center Affected Feature: Google Profile Analytics Reporting What does this mean for you? Currently when accessing the Analytics feature the data being shown is inaccurate for all users. The report is showing inflated numbers for Search Views, Website Visits, Calls, etc. Current Workaround: No current Workaround We are working diligently to resolve this issue; we will provide ongoing status updates.

Current Status: Partial Outage Discovered: 11/13/2024 10:00 PM CST Resolved: Impacted Product: Online Listings Management (Business Center, Marketing Center) Affected Feature: Online Listings Management What does this mean for you? We are experiencing issues connecting Online Listings to new accounts and updating Online Listings information for existing users. Current Workaround: No current workaround, our development team is working on a resolution as a high priority We are working diligently to resolve this issue; we will provide ongoing status updates.

We are currently investigating an issue with users being unable to access their website builder. Issue Experience: Command Center users with a BIY or Professionally Designed website are unable to access their website builder currently. When accessing the website builder we see a landing page asking to purchase a website. Websites are still live and not impacted, this is only causing issues with accessing the editor. This incident is currently effecting: Users: Global Device/OS: Desktop/Browser Effected Component: BIY/Professional Designed Website Current Workaround: Command Center users with a Business Center can access the website editor through their Business Center under Online Presence > Websites. Users with a Professionally Designed Website but no Business Center can call our Web team at 844-998-4798 option 3 if any immediate changes need to be made to a website. Estimated Timeline to Resolution: no ETA We will continue to provide regular updates here regarding the incident.

We are currently investigating an issue with our Signatures feature preventing users from accessing their Signatures feature. Issue Experience: Users will encounter an error when attempting to access the Signatures feature, preventing from viewing, creating, sending Signature requests. This incident is currently effecting: Users: Global Device/OS: Desktop/Browser, Mobile App Effected Component: Signatures Current Workaround: No Workaround Estimated Timeline to Resolution: no ETA We will continue to provide regular updates here regarding the incident.

We are currently investigating an issue with our Onboarding Wizard for Business Center preventing us from completing the Onboarding Process. Issue Experience: Users will see an error stating the account information could not be retrieved and will not be able to continue with Onboarding. This incident is currently effecting: Users: Global Device/OS: Desktop/Browser Effected Component: Onboarding Wizard Current Workaround: no current workaround Estimated Timeline to Resolution: No ETA We will continue to provide regular updates here regarding the incident.

We are continuing to investigate this issue.

Current Status: Intermittent downtime Discovered: 9.10.24 10:15 CST Resolved: 9.10.24 11:27 CST Impacted Product: Marketing Center Affected Feature: Enhanced Profile Analytics What does this mean for you? Some users may experience an issue accessing the Enhanced Profile Analytics tab within Marketing Center. We are working diligently to resolve this issue; we will provide ongoing status updates.

We are currently investigating the issue- Error connecting Thryv APP to outlook

We are continuing to investigate this issue.

We are currently aware of an issue affecting the viewing of PDF versions of certain entities under the Sales tab, including invoices, estimates, and receipts. Our team is investigating the issue and will provide updates as soon as a resolution is identified

We are currently investigating reports on Online Listings not functioning properly and returning various errors. We will provide an update soon.

We are currently investigating issues that are being reported in which different Marketing Center functionalities are either not working or are returning errors. We will provide updates soon.

Our developers are currently investigating an issue with the Marketing Center page showing a blank white screen when visited. This is not allowing users to proceed any further. We will provide updates shortly.

We are currently investigating an issue where Thryvpay users who are integrated with Quickbooks online are having issues with payments syncing between Thryv and Quickbooks Online. Our developers are currently looking into this issue. We will provide an update soon.