Thread Outage History

Thread is up right now

Thread had 47 outages in the last 2 years totaling 170h 39m of downtime — averaging 1.9 incidents per month.

There were 47 Thread outages since February 3, 2025 totaling 170h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.getthread.com

Major May 22, 2026

HaloPSA webhooks not being processed

Detected by Pingoru
May 22, 2026, 08:27 PM UTC
Resolved
May 22, 2026, 10:19 PM UTC
Duration
1h 51m
Affected: Thread Inbox, Messenger, & AdminHaloPSA Pods
Timeline · 5 updates
  1. investigating May 22, 2026, 08:27 PM UTC

    We identified an issue that is causing the HaloPSA webhooks to not be processed. We're investigating the issue at the moment and will provide an update as soon as possible.

  2. investigating May 22, 2026, 08:28 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 22, 2026, 08:28 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 22, 2026, 08:55 PM UTC

    We are continuing to investigate this issue.

  5. resolved May 22, 2026, 10:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2026

Slack Service App and Companion app failing to send messages

Detected by Pingoru
May 14, 2026, 02:50 PM UTC
Resolved
May 14, 2026, 03:40 PM UTC
Duration
50m
Affected: Slack Apps/Integrations/APIs
Timeline · 3 updates
  1. investigating May 14, 2026, 02:50 PM UTC

    We are currently experiencing slowness with our Slack service and companion app. This is caused by an ongoing outage on Slack's infrastructure https://slack-status.com/. Our team is actively monitoring the situation. No action is required on your end.

  2. monitoring May 14, 2026, 03:00 PM UTC

    Slack services appear to be coming back online. We are continuing to monitor the outage.

  3. resolved May 14, 2026, 03:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 28, 2026

Slowness in Real time Processing of Tickets

Detected by Pingoru
Apr 28, 2026, 03:44 PM UTC
Resolved
Apr 28, 2026, 04:22 PM UTC
Duration
38m
Affected: Thread RT APIThread Inbox, Messenger, & Admin
Timeline · 2 updates
  1. investigating Apr 28, 2026, 03:44 PM UTC

    We are seeing a delay in processing of webhooks. This will result in tickets not arrving in inbox for up to 15 minutes.

  2. resolved Apr 28, 2026, 04:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 27, 2026

Teams Service App: Attachments are not arriving sporadically.

Detected by Pingoru
Apr 27, 2026, 05:29 PM UTC
Resolved
Apr 30, 2026, 03:38 PM UTC
Duration
2d 22h
Affected: Microsoft Teams Integration
Timeline · 4 updates
  1. identified Aug 21, 2025, 08:09 PM UTC

    We have Identified the problem and are working with Microsoft to work towards a resolution.

  2. identified Aug 22, 2025, 01:04 PM UTC

    Issue with intermittent failures in message delivery from Teams app has been resolved. Issue with intermittent failures in attachment deliver is still open and we are working with Microsoft Support on remediation.

  3. identified Apr 27, 2026, 05:29 PM UTC

    Our engineering team is still actively investigating the issue with end user messages not syncing to the PSA. We appreciate your patience and will continue to provide updates as we make progress. A further update will be shared shortly.

  4. resolved Apr 30, 2026, 03:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 27, 2026

Slack And Teams Messages not arriving to Thread

Detected by Pingoru
Apr 27, 2026, 01:04 PM UTC
Resolved
Apr 27, 2026, 06:11 PM UTC
Duration
5h 6m
Affected: Microsoft Teams Service
Timeline · 4 updates
  1. investigating Apr 27, 2026, 05:04 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 27, 2026, 05:11 PM UTC

    We are currently investigating an issue where messages from end users in group chats are not being synced to the Thread/PSA. Our engineering team is actively looking into the root cause. An update will be provided in approximately 15 minutes.

  3. investigating Apr 27, 2026, 05:31 PM UTC

    Our engineering team is still actively investigating the issue with end user messages not syncing to the PSA. We appreciate your patience and will continue to provide updates as we make progress. A further update will be shared shortly.

  4. resolved Apr 27, 2026, 06:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 24, 2026

Web and Teams Messenger refreshing after login

Detected by Pingoru
Apr 24, 2026, 04:54 PM UTC
Resolved
Apr 24, 2026, 07:00 PM UTC
Duration
2h 5m
Affected: Thread Inbox, Messenger, & Admin
Timeline · 2 updates
  1. investigating Apr 24, 2026, 04:54 PM UTC

    We are aware of an issue where some users experience a blinking or flickering screen immediately after signing in to the Messenger web app. Our engineering team is actively investigating the root cause. No user data has been affected.

  2. resolved Apr 24, 2026, 07:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 21, 2026

Teams Service App Creation Issues

Detected by Pingoru
Apr 21, 2026, 08:12 PM UTC
Resolved
Apr 22, 2026, 12:34 PM UTC
Duration
16h 21m
Timeline · 2 updates
  1. investigating Apr 21, 2026, 08:12 PM UTC

    We are currently investigating an issue where creating new Teams Service apps is failing or not completing successfully. Users attempting to create or install a Teams app may encounter errors, timeouts, or see the process fail without completing. Existing Teams apps are not impacted at this time. Our team is actively investigating the cause and working toward a resolution. We will provide updates as more information becomes available.

  2. resolved Apr 22, 2026, 12:34 PM UTC

    We’ve shipped fixes and reliability improvements to the Teams Service app creation and install flow. New app creation should complete normally again. Existing Teams apps were never affected. Thanks for your patience while we investigated.

Read the full incident report →

Minor April 14, 2026

Inbox slowness due to upstream issues

Detected by Pingoru
Apr 14, 2026, 12:41 PM UTC
Resolved
Apr 14, 2026, 06:19 PM UTC
Duration
5h 37m
Affected: Thread Inbox, Messenger, & AdminThread Message Processing
Timeline · 2 updates
  1. identified Apr 14, 2026, 12:41 PM UTC

    We are currently experiencing issues with our Inbox platform due to upstream connectivity problems related to Cloudflare, which is impacting dependent services. As a result, some users may encounter delayed message delivery, intermittent loading issues, or errors when accessing the Inbox. Our core systems remain operational, but performance and availability may be reduced while this upstream issue persists. We are actively monitoring the situation and coordinating with Cloudflare as they work toward resolution. Updates will be provided as more information becomes available.

  2. resolved Apr 14, 2026, 06:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 10, 2026

SSO Login failure

Detected by Pingoru
Mar 10, 2026, 01:12 AM UTC
Resolved
Mar 10, 2026, 01:37 AM UTC
Duration
24m
Timeline · 3 updates
  1. investigating Mar 10, 2026, 01:12 AM UTC

    We're aware of an issue affecting SSO authentication when logging into Inbox. As a temporary workaround, please disable SSO and use the One-Time Password (OTP) option to log in. We'll share an update as soon as we have more information.

  2. investigating Mar 10, 2026, 01:13 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 10, 2026, 01:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 9, 2026

Delay in real time events from Connectwise

Detected by Pingoru
Feb 09, 2026, 04:23 PM UTC
Resolved
Feb 09, 2026, 06:16 PM UTC
Duration
1h 53m
Affected: Thread RT APIConnectWise PodsThread Inbox, Messenger, & Admin
Timeline · 2 updates
  1. identified Feb 09, 2026, 04:23 PM UTC

    Identified Issue: ConnectWise is currently experiencing delays in sending webhooks. Delivery may be delayed by up to 30 minutes. We are monitoring the situation and will provide updates as more information becomes available.

  2. resolved Feb 09, 2026, 06:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 4, 2026

Webhook Processing Delay

Detected by Pingoru
Feb 04, 2026, 03:53 PM UTC
Resolved
Feb 04, 2026, 04:17 PM UTC
Duration
23m
Affected: Thread Inbox, Messenger, & AdminThread Message Processing
Timeline · 3 updates
  1. investigating Feb 04, 2026, 03:53 PM UTC

    We are currently investigating an issue causing delays in our webhook processing pipeline. As a result, inbound webhook events may take longer than expected to be processed and reflected in downstream systems. All other platform services remain fully operational. Our engineering team is working to identify the source of the slowdown and restore normal processing speeds. Further updates will be provided as they become available. Thank you for your patience and understanding.

  2. monitoring Feb 04, 2026, 04:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 04, 2026, 04:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 22, 2026

OTP Passwords not being sent

Detected by Pingoru
Jan 22, 2026, 08:46 PM UTC
Resolved
Jan 23, 2026, 03:19 PM UTC
Duration
18h 33m
Affected: Thread Inbox, Messenger, & Admin
Timeline · 5 updates
  1. investigating Jan 22, 2026, 08:46 PM UTC

    We are currently experiencing an issue where emails sent from our environment to recipients hosted on Microsoft 365 (including Outlook.com and Exchange Online) are being delayed or not received. If you use SSO for sign in you should be unaffected.

  2. investigating Jan 22, 2026, 08:47 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 22, 2026, 08:59 PM UTC

    We have verified email addresses not hosted by Microsoft are unaffected and are able to sign in as usual

  4. investigating Jan 22, 2026, 09:10 PM UTC

    You can monitor the outage here https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect.

  5. resolved Jan 23, 2026, 03:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026

Inbox Slowness

Detected by Pingoru
Jan 22, 2026, 07:59 PM UTC
Resolved
Jan 22, 2026, 08:44 PM UTC
Duration
45m
Affected: Thread Inbox, Messenger, & AdminThread Message Processing
Timeline · 2 updates
  1. monitoring Jan 22, 2026, 07:59 PM UTC

    A fix has been deployed and we are monitoring

  2. resolved Jan 22, 2026, 08:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 19, 2025

Cloudflare outage

Detected by Pingoru
Dec 19, 2025, 03:44 PM UTC
Resolved
Dec 19, 2025, 09:18 PM UTC
Duration
5h 34m
Affected: Thread Inbox, Messenger, & AdminThread Message Processing
Timeline · 2 updates
  1. monitoring Dec 19, 2025, 03:44 PM UTC

    Thread is currently experiencing intermittent delays in message delivery. This behavior aligns with an ongoing issue affecting one of our infrastructure providers (Cloudflare), which Thread utilizes for network edge and traffic routing.

  2. resolved Dec 19, 2025, 09:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 10, 2025

Processing Delays

Detected by Pingoru
Dec 10, 2025, 01:30 PM UTC
Resolved
Dec 10, 2025, 01:55 PM UTC
Duration
25m
Affected: Thread Message Processing
Timeline · 2 updates
  1. monitoring Dec 10, 2025, 01:30 PM UTC

    We have deployed a fix for the underlying issue and systems are recovering. Some messages may continue to experience brief delays as queues process remaining backlog. We expect full normalization shortly (within approximately 10 minutes). We’re actively monitoring recovery and will provide another update once all message flow is fully restored.

  2. resolved Dec 10, 2025, 01:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 8, 2025

up to 10 minute Delays in realtime events

Detected by Pingoru
Dec 08, 2025, 05:27 PM UTC
Resolved
Dec 08, 2025, 06:15 PM UTC
Duration
47m
Affected: Thread RT APIThread Inbox, Messenger, & AdminMagic Agent
Timeline · 2 updates
  1. investigating Dec 08, 2025, 05:27 PM UTC

    We are currently investigating this issue.

  2. resolved Dec 08, 2025, 06:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 8, 2025

2-5 minute delay in Triage Agent responses

Detected by Pingoru
Dec 08, 2025, 04:15 PM UTC
Resolved
Dec 08, 2025, 04:48 PM UTC
Duration
32m
Affected: Thread Inbox, Messenger, & Admin
Timeline · 2 updates
  1. investigating Dec 08, 2025, 04:15 PM UTC

    We are currently investigating this issue.

  2. resolved Dec 08, 2025, 04:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 26, 2025

Slowness in webhook processing

Detected by Pingoru
Nov 26, 2025, 08:43 PM UTC
Resolved
Nov 26, 2025, 08:48 PM UTC
Duration
5m
Affected: Thread RT APIThread Inbox, Messenger, & Admin
Timeline · 2 updates
  1. investigating Nov 26, 2025, 08:43 PM UTC

    We are currently investigating this issue.

  2. resolved Nov 26, 2025, 08:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Slack Service App Deployments not available

Detected by Pingoru
Nov 18, 2025, 03:52 PM UTC
Resolved
Nov 19, 2025, 11:05 AM UTC
Duration
19h 12m
Affected: Slack Apps/Integrations/APIs
Timeline · 2 updates
  1. identified Nov 18, 2025, 03:52 PM UTC

    Due to the Cloudflare outage, We will not be able to support deploying new Slack Service Apps until tomorrow morning.

  2. resolved Nov 19, 2025, 11:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Thread is down due to ongoing outage with Cloudflare

Detected by Pingoru
Nov 18, 2025, 03:39 PM UTC
Resolved
Nov 18, 2025, 06:40 PM UTC
Duration
3h 1m
Affected: Thread RT APIThread Inbox, Messenger, & AdminThread Message Processing
Timeline · 6 updates
  1. investigating Nov 18, 2025, 11:45 AM UTC

    We are working to better understand the reason for the issue and possible workarounds to restore services, we will follow with an update in 30 mins.

  2. identified Nov 18, 2025, 11:49 AM UTC

    CloudFlare confirmed an outage: https://www.cloudflarestatus.com/

  3. monitoring Nov 18, 2025, 11:58 AM UTC

    We are seeing improvements and currently working to re-enabled webhooks for PSA integrations as they could automatically disable them when services were unavailable.

  4. monitoring Nov 18, 2025, 01:53 PM UTC

    Due to a large scale outage of Cloudflare, the largest CDN and WAF provider on the internet, Thread has had issues over the last 3 hours. We are migrating our DNS from Cloudflare to Amazon Route53. We have completed the migration of getthread.com, and are migrating remaining domain names. Inbox, Admin, Messenger are back up and running. Teams and Slack are still down. Thread and PSA may not be in sync over the last 3 hours.

  5. monitoring Nov 18, 2025, 03:39 PM UTC

    We are functioning again. As part of this process we are resyncing all tickets to ensure nothing was lost. During the next two to three hours Sync jobs from the admin panel will be delayed until this process is complete. This will also cause a 2 or 3 hour delay on pressing the resync button in inbox.

  6. resolved Nov 18, 2025, 06:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 6, 2025

Thread messages taking Several minutes to arrive

Detected by Pingoru
Nov 06, 2025, 05:03 PM UTC
Resolved
Nov 06, 2025, 05:20 PM UTC
Duration
16m
Affected: Thread Inbox, Messenger, & AdminMicrosoft Teams ServiceSlack Apps/Integrations/APIs
Timeline · 2 updates
  1. investigating Nov 06, 2025, 05:03 PM UTC

    We are currently investigating this issue.

  2. resolved Nov 06, 2025, 05:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 6, 2025

Inbox not loading

Detected by Pingoru
Nov 06, 2025, 04:17 PM UTC
Resolved
Nov 06, 2025, 04:38 PM UTC
Duration
21m
Affected: Thread RT APIThread Inbox, Messenger, & Admin
Timeline · 3 updates
  1. investigating Nov 06, 2025, 04:17 PM UTC

    We are currently investigating this issue.

  2. resolved Nov 06, 2025, 04:38 PM UTC

    This incident has been resolved.

  3. postmortem Nov 10, 2025, 04:42 PM UTC

    > As part of the **Contact Intelligence General Availability** release, we introduced contact intelligence loading into ticket queries. The rollout performed well in Inbox; however, when we extended it to the PSA Pods, it significantly increased both the amount of data fetched from the database and the number of requests. This led to severe degradation in our real-time application performance.Our engineering team was alerted by our monitoring systems and promptly rolled back the changes. Despite the quick response, the issue caused temporary slowness in processing incoming events from PSA and our internal systems for about an hour after the rollback.Following the incident, our engineering team conducted an internal post-mortem and is actively addressing the issues identified in this release. We’re implementing several action items to ensure future releases don’t impact production and to strengthen both our release and rollback processes.

Read the full incident report →

Major October 24, 2025

Reminder Agent not sending reminders

Detected by Pingoru
Oct 24, 2025, 01:55 PM UTC
Resolved
Oct 24, 2025, 03:52 PM UTC
Duration
1h 57m
Affected: Reminder Agent
Timeline · 2 updates
  1. investigating Oct 24, 2025, 01:55 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 24, 2025, 03:52 PM UTC

    This incident has been resolved. Please verify correct settings in Thread Admin -> Magic Agents -> Reminder Agent -> Manage Access

Read the full incident report →