Thread incident

Teams Service App: Attachments are not arriving sporadically.

Minor Resolved View vendor source →
Started
Apr 27, 2026, 05:29 PM UTC
Resolved
Apr 30, 2026, 03:38 PM UTC
Duration
2d 22h
Detected by Pingoru
Apr 27, 2026, 05:29 PM UTC

Affected components

Microsoft Teams Integration

Update timeline

  1. identified Aug 21, 2025, 08:09 PM UTC

    We have Identified the problem and are working with Microsoft to work towards a resolution.

  2. identified Aug 22, 2025, 01:04 PM UTC

    Issue with intermittent failures in message delivery from Teams app has been resolved. Issue with intermittent failures in attachment deliver is still open and we are working with Microsoft Support on remediation.

  3. identified Apr 27, 2026, 05:29 PM UTC

    Our engineering team is still actively investigating the issue with end user messages not syncing to the PSA. We appreciate your patience and will continue to provide updates as we make progress. A further update will be shared shortly.

  4. resolved Apr 30, 2026, 03:38 PM UTC

    This incident has been resolved.

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