ThousandEyes incident
Network outage in Frankfurt, Germany (Webex Calling)
ThousandEyes is currently experiencing a minor incident affecting Cloud and Enterprise Agents: Test assignment and configuration controller and Cloud and Enterprise Agents: Data ingress, which began 73d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2026, 12:48 PM UTC
Frankfurt, Germany (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Affected Cloud Agents: Frankfurt, Germany (Webex Calling) Start time: Jun 23, 2026, 10:36 PM UTC