Thomson Reuters incident

OAuth Service Latency and IDT UI Unavailability in AMER PROD and OCI PROD

Notice Resolved View vendor source →

Thomson Reuters experienced a notice incident on August 5, 2026 affecting ONESOURCE Determination Enterprise Cloud (AWS AMER) and ONESOURCE Determination Enterprise Cloud (OCI AMER), lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 06:02 PM UTC
Resolved
Aug 05, 2026, 06:02 PM UTC
Duration
—
Detected by Pingoru
Aug 05, 2026, 06:02 PM UTC

Affected components

ONESOURCE Determination Enterprise Cloud (AWS AMER)ONESOURCE Determination Enterprise Cloud (OCI AMER)

Update timeline

  1. resolved Aug 05, 2026, 06:02 PM UTC

    We experienced elevated latencies with the OAuth service in the ONESOURCE Indirect Tax Determination Enterprise Cloud, impacting the AMER PROD and OCI PROD environments between 11:33 AM CT and 12:06 PM CT on August 05, 2026. Additionally, the IndirectTax UI was intermittently inaccessible between 11:40 AM CT and 11:47 AM CT during this window. The issue has since been fully mitigated, and all services are currently operating normally.