Thomson Reuters incident
IDT UI Service Interruption in AMER and EMEA Production
Resolved after 12 minutes, affecting ONESOURCE Determination Enterprise Cloud (AWS EMEA) and ONESOURCE Determination Enterprise Cloud (OCI AMER), on October 27, 2026.
The issue has been resolved, and IDT UI services are operating normally across the AMER and EMEA production environments.
Affected components
Update timeline
- investigating Oct 27, 2026, 03:42 AM UTC
Dear Customers, We wanted to inform you that we are experiencing disruptions while attempting to login User Interface [UI] in EMEA & AMER Production environment. Technical teams are currently working on it with high priority to restore the services. More details to follow soon. Thank you for your understanding and patience.
- resolved Oct 27, 2026, 03:55 AM UTC
The issue has been resolved, and IDT UI services are operating normally across the AMER and EMEA production environments.
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