Thomson Reuters incident

Login issues in Onesource Platform

Ongoing since 02:22 AM UTC, affecting AMERS (web) Statutory Reporting and APAC (web) Fringe Benefits Tax.

investigating Oct 27, 2026, 02:22 AM UTC

We are currently experiencing an issue with our ONESOURCE Platform service, which is temporarily unavailable in all APAC region. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

Started
Oct 27, 2026, 02:22 AM UTC
Resolved
Ongoing
Duration
● 43m
Detected by Pingoru
Oct 27, 2026, 02:22 AM UTC

Affected components

AMERS (web) Statutory ReportingAPAC (web) Fringe Benefits Tax

Update timeline

  1. investigating Oct 27, 2026, 02:22 AM UTC

    We are currently experiencing an issue with our ONESOURCE Platform service, which is temporarily unavailable in all APAC region. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

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