Thomson Reuters incident

ONESOURCE Platform – Login and Access Issues

Ongoing since 02:27 AM UTC, affecting AMERS (onesourcetax.com) and AMERS (onesourcelogin.com) and 1 more.

investigating Oct 27, 2026, 02:27 AM UTC

We are currently experiencing an issue with our ONESOURCE Platform service, which is temporarily unavailable in all region (APAC, EMEA, AMER). Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

Started
Oct 27, 2026, 02:27 AM UTC
Resolved
Ongoing
Duration
● 38m
Detected by Pingoru
Oct 27, 2026, 02:27 AM UTC

Affected components

AMERS (onesourcetax.com)AMERS (onesourcelogin.com)AMERS AdministrationAMERS API AdministrationAMERS UAT (uat.onesourcetax.com)AMERS UAT (uat.onesourcelogin.com)APAC (apac1.onesourcetax.com)APAC (onesourcelogin.com.au)APAC AdministrationAPAC API Administration

Update timeline

  1. investigating Oct 27, 2026, 02:27 AM UTC

    We are currently experiencing an issue with our ONESOURCE Platform service, which is temporarily unavailable in all region (APAC, EMEA, AMER). Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

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