thinkmoney incident

3D Secure (3DS) Authentication Issues

Resolved after 51 minutes, affecting Debit Cards, on November 10, 2026.

investigating Nov 10, 2026, 03:51 PM UTC

We are investigating an issue affecting 3D Secure (3DS) authentication. Some customers may be unable to complete online transactions that require 3DS verification. We are working to identify the cause and will provide updates as progress is made.

Started
Nov 10, 2026, 03:51 PM UTC
Resolved
Nov 10, 2026, 04:43 PM UTC
Duration
51m
Detected by Pingoru
Nov 10, 2026, 03:51 PM UTC

Affected components

Debit Cards

Update timeline

  1. investigating Nov 10, 2026, 03:51 PM UTC

    We are investigating an issue affecting 3D Secure (3DS) authentication. Some customers may be unable to complete online transactions that require 3DS verification. We are working to identify the cause and will provide updates as progress is made.

  2. resolved Nov 10, 2026, 04:43 PM UTC

    This incident has been resolved.

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