thinkmoney incident
Incorrect balance showing in mobile app for some customers
Resolved after 3 hours 10 minutes, affecting Mobile App, on September 6, 2024.
A fix has now been implemented; we apologise for any inconvenience experienced by customers as a result of this issue.
Affected components
Update timeline
- investigating Sep 06, 2024, 04:53 PM UTC
We are aware of an issue with some customers seeing incorrect balances in the app. Rest assured we are working on resolving this as soon as possible. In the meantime, you can use your card as normal. We apologise for the inconvenience this may have caused.
- identified Sep 06, 2024, 05:19 PM UTC
We have identified the issue and are working on a fix; we apologise for any inconvenience caused.
- monitoring Sep 06, 2024, 06:34 PM UTC
A fix has now been implemented; we apologise for any inconvenience experienced by customers as a result of this issue.
- resolved Sep 06, 2024, 08:04 PM UTC
The issue has been resolved. We apologise for any inconvenience caused.
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