Therefore Online incident

Not possible to connect to the system

Minor Resolved View vendor source →

Therefore Online experienced a minor incident on April 29, 2026 affecting Web Client and Windows Client and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2026, 11:02 AM UTC
Resolved
Apr 29, 2026, 11:26 AM UTC
Duration
24m
Detected by Pingoru
Apr 29, 2026, 11:02 AM UTC

Affected components

Web ClientWindows ClientMobile App – Therefore™ GoEmail SendingFTP (EU)

Update timeline

  1. investigating Apr 29, 2026, 11:02 AM UTC

    It currently may not be possible to connect to the system. We are investigating the issue and will give an update as soon as we have new information.