Therefore Online Outage History

Therefore Online is up right now

Therefore Online had 5 outages in the last 2 years totaling 9h 14m of downtime — averaging 0.2 incidents per month.

There were 5 Therefore Online outages since April 29, 2026 totaling 9h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.thereforeonline.com

Minor September 16, 2026

Degraded performance

Detected by Pingoru
Sep 16, 2026, 12:10 PM UTC
Resolved
Sep 16, 2026, 02:59 PM UTC
Duration
2h 49m
Affected: Web ClientWindows ClientMobile App – Therefore™ GoWorkflowSmart CaptureeSignatureReporting ToolsEmail SendingMFP/MEAP AppContent ConnectorFTPFTP (EU)
Timeline · 5 updates
  1. investigating Sep 16, 2026, 12:10 PM UTC

    We are currently experiencing performance issues that may cause slower response times. Our team is investigating, and we will provide updates as more information becomes available.

  2. investigating Sep 16, 2026, 12:10 PM UTC

    We are currently experiencing performance issues that may cause slower response times. Our team is investigating, and we will provide updates as more information becomes available. Back to current status SUBSCRIBE Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Follow our status updates on Twitter/X @TF_OnlineStatus Close Subscribe to receive status updates via iCalendar iCalendar Feed Close

  3. investigating Sep 16, 2026, 02:14 PM UTC

    Our investigation into the performance issues is ongoing. At this time, we can confirm that the impact is not affecting all functionality equally. Customers may experience slow performance for certain operations, while other functions continue to operate as expected. We have not yet identified the root cause and are continuing our investigation. We will share another update once we have more information.

  4. investigating Sep 16, 2026, 02:14 PM UTC

    Our investigation into the performance issues is ongoing. At this time, we can confirm that the impact is not affecting all functionality equally. Customers may experience slow performance for certain operations, while other functions continue to operate as expected. We have not yet identified the root cause and are continuing our investigation. We will share another update once we have more information.

  5. resolved Sep 16, 2026, 02:59 PM UTC

    Service performance has returned to normal levels and the affected services are currently operating as expected. We will continue to monitor the platform closely and perform a post-incident review to better understand the cause of the issue. As a precautionary measure, we plan to perform maintenance later this evening to further reduce the risk of recurrence. We apologize for the disruption and thank you for your patience.

Read the full incident report →

Major August 25, 2026

Not possible connect to the system

Detected by Pingoru
Aug 25, 2026, 03:16 AM UTC
Resolved
Aug 25, 2026, 03:33 AM UTC
Duration
16m
Affected: Web ClientWindows ClientMobile App – Therefore™ GoWorkflowSmart CaptureeSignatureReporting ToolsEmail SendingMFP/MEAP AppContent ConnectorFTPFTP (SE Asia)
Timeline · 3 updates
  1. investigating Aug 25, 2026, 03:16 AM UTC

    It currently may not be possible to connect to the system. We are investigating the issue and will give an update as soon as we have new information. Back to current status SUBSCRIBE Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Follow our status updates on Twitter/X @TF_OnlineStatus Close Subscribe to receive status updates via iCalendar iCalendar Feed Close

  2. investigating Aug 25, 2026, 03:16 AM UTC

    It currently may not be possible to connect to the system. We are investigating the issue and will give an update as soon as we have new information.

  3. resolved Aug 25, 2026, 03:33 AM UTC

    It is now possible to connect to the system. We will continue monitoring the situation and provide the post-mortem details once they are available. We apologize for the inconvenience.

Read the full incident report →

Major August 4, 2026

Content Connector Service issue

Detected by Pingoru
Aug 04, 2026, 06:37 AM UTC
Resolved
Aug 04, 2026, 12:17 PM UTC
Duration
5h 40m
Affected: Content ConnectorFTP (EU)
Timeline · 6 updates
  1. investigating Aug 04, 2026, 06:37 AM UTC

    The **Content Connector** is experiencing frequent crashes Back to current status SUBSCRIBE Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Follow our status updates on Twitter/X @TF_OnlineStatus Close Subscribe to receive status updates via iCalendar iCalendar Feed Close

  2. investigating Aug 04, 2026, 06:37 AM UTC

    The **Content Connector** keeps crashing.

  3. monitoring Aug 04, 2026, 10:55 AM UTC

    We have installed the hotfix and are actively monitoring the system.

  4. monitoring Aug 04, 2026, 11:32 AM UTC

    We have identified the issue and are actively monitoring the situation.

  5. monitoring Aug 04, 2026, 11:32 AM UTC

    We have identified the issue and are actively monitoring the situation.

  6. resolved Aug 04, 2026, 12:17 PM UTC

    Resolution has been confirmed. The applied fix successfully resolved the issue, and the service is fully operational.

Read the full incident report →

Minor May 12, 2026

Document saving/retrieving and other actions may not work

Detected by Pingoru
May 12, 2026, 11:39 AM UTC
Resolved
May 12, 2026, 11:45 AM UTC
Duration
5m
Affected: Web ClientWindows ClientMobile App – Therefore™ GoWorkflowSmart CaptureeSignatureReporting ToolsEmail SendingMFP/MEAP AppContent ConnectorFTPFTP (India)
Timeline · 3 updates
  1. investigating May 12, 2026, 11:39 AM UTC

    It is not possible to complete actions that involve saving new data, document retrieval or updating existing data. Back to current status SUBSCRIBE Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Follow our status updates on Twitter/X @TF_OnlineStatus Close Subscribe to receive status updates via iCalendar iCalendar Feed Close

  2. investigating May 12, 2026, 11:39 AM UTC

    It is not possible to complete actions that involve saving new data, document retrieval or updating existing data.

  3. resolved May 12, 2026, 11:45 AM UTC

    It is now possible to save, retrieve, and update documents successfully. We will provide the post-mortem analysis afterwards.

Read the full incident report →

Minor April 29, 2026

Not possible to connect to the system

Detected by Pingoru
Apr 29, 2026, 11:02 AM UTC
Resolved
Apr 29, 2026, 11:26 AM UTC
Duration
24m
Affected: Web ClientWindows ClientMobile App – Therefore™ GoEmail SendingFTP (EU)
Timeline · 1 update
  1. investigating Apr 29, 2026, 11:02 AM UTC

    It currently may not be possible to connect to the system. We are investigating the issue and will give an update as soon as we have new information.

Read the full incident report →