Therefore Online Outage History
Therefore Online is up right nowPingoru has recorded 8 incidents for Therefore Online: 8 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 2 | 0 of 744 (0%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 2 | 6 of 744 (1%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 0 | 0 of 508 (0%) |
Incidents, newest first
Minor September 16, 2026 Degraded performance 2h 49m Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow and 8 more
Started Sep 16, 2026, 12:10 PM UTC· resolved Sep 16, 2026, 02:59 PM UTC
- investigating Sep 16, 2026, 12:10 PM UTC
We are currently experiencing performance issues that may cause slower response times. Our team is investigating, and we will provide updates as more information becomes available.
- investigating Sep 16, 2026, 12:10 PM UTC
We are currently experiencing performance issues that may cause slower response times. Our team is investigating, and we will provide updates as more information becomes available. Back to current status SUBSCRIBE Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Follow our status updates on Twitter/X @TF_OnlineStatus Close Subscribe to receive status updates via iCalendar iCalendar Feed Close
- investigating Sep 16, 2026, 02:14 PM UTC
Our investigation into the performance issues is ongoing. At this time, we can confirm that the impact is not affecting all functionality equally. Customers may experience slow performance for certain operations, while other functions continue to operate as expected. We have not yet identified the root cause and are continuing our investigation. We will share another update once we have more information.
- investigating Sep 16, 2026, 02:14 PM UTC
Our investigation into the performance issues is ongoing. At this time, we can confirm that the impact is not affecting all functionality equally. Customers may experience slow performance for certain operations, while other functions continue to operate as expected. We have not yet identified the root cause and are continuing our investigation. We will share another update once we have more information.
- resolved Sep 16, 2026, 02:59 PM UTC
Service performance has returned to normal levels and the affected services are currently operating as expected. We will continue to monitor the platform closely and perform a post-incident review to better understand the cause of the issue. As a precautionary measure, we plan to perform maintenance later this evening to further reduce the risk of recurrence. We apologize for the disruption and thank you for your patience.
Major August 25, 2026 Not possible connect to the system 16m Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow and 8 more
Started Aug 25, 2026, 03:16 AM UTC· resolved Aug 25, 2026, 03:33 AM UTC
- investigating Aug 25, 2026, 03:16 AM UTC
It currently may not be possible to connect to the system. We are investigating the issue and will give an update as soon as we have new information. Back to current status SUBSCRIBE Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Follow our status updates on Twitter/X @TF_OnlineStatus Close Subscribe to receive status updates via iCalendar iCalendar Feed Close
- investigating Aug 25, 2026, 03:16 AM UTC
It currently may not be possible to connect to the system. We are investigating the issue and will give an update as soon as we have new information.
- resolved Aug 25, 2026, 03:33 AM UTC
It is now possible to connect to the system. We will continue monitoring the situation and provide the post-mortem details once they are available. We apologize for the inconvenience.
Major August 4, 2026 Content Connector Service issue 5h 40m Content Connector, FTP (FTP — EU)
Started Aug 04, 2026, 06:37 AM UTC· resolved Aug 04, 2026, 12:17 PM UTC
- investigating Aug 04, 2026, 06:37 AM UTC
The **Content Connector** is experiencing frequent crashes Back to current status SUBSCRIBE Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Follow our status updates on Twitter/X @TF_OnlineStatus Close Subscribe to receive status updates via iCalendar iCalendar Feed Close
- investigating Aug 04, 2026, 06:37 AM UTC
The **Content Connector** keeps crashing.
- monitoring Aug 04, 2026, 10:55 AM UTC
We have installed the hotfix and are actively monitoring the system.
- monitoring Aug 04, 2026, 11:32 AM UTC
We have identified the issue and are actively monitoring the situation.
- monitoring Aug 04, 2026, 11:32 AM UTC
We have identified the issue and are actively monitoring the situation.
- resolved Aug 04, 2026, 12:17 PM UTC
Resolution has been confirmed. The applied fix successfully resolved the issue, and the service is fully operational.
Minor May 12, 2026 Document saving/retrieving and other actions may not work 5m Web Client, Windows Client, Mobile App – Therefore™ Go, Workflow and 8 more
Started May 12, 2026, 11:39 AM UTC· resolved May 12, 2026, 11:45 AM UTC
- investigating May 12, 2026, 11:39 AM UTC
It is not possible to complete actions that involve saving new data, document retrieval or updating existing data. Back to current status SUBSCRIBE Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Follow our status updates on Twitter/X @TF_OnlineStatus Close Subscribe to receive status updates via iCalendar iCalendar Feed Close
- investigating May 12, 2026, 11:39 AM UTC
It is not possible to complete actions that involve saving new data, document retrieval or updating existing data.
- resolved May 12, 2026, 11:45 AM UTC
It is now possible to save, retrieve, and update documents successfully. We will provide the post-mortem analysis afterwards.
Minor April 29, 2026 Not possible to connect to the system 24m Web Client, Windows Client, Mobile App – Therefore™ Go, Email Sending and 1 more
Started Apr 29, 2026, 11:02 AM UTC· resolved Apr 29, 2026, 11:26 AM UTC
- investigating Apr 29, 2026, 11:02 AM UTC
It currently may not be possible to connect to the system. We are investigating the issue and will give an update as soon as we have new information.