Therefore Online experienced a major incident on August 4, 2026 affecting Content Connector and FTP (FTP — EU), lasting 5h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2026, 06:37 AM UTC
The **Content Connector** is experiencing frequent crashes Back to current status SUBSCRIBE Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Follow our status updates on Twitter/X @TF_OnlineStatus Close Subscribe to receive status updates via iCalendar iCalendar Feed Close
- investigating Aug 04, 2026, 06:37 AM UTC
The **Content Connector** keeps crashing.
- monitoring Aug 04, 2026, 10:55 AM UTC
We have installed the hotfix and are actively monitoring the system.
- monitoring Aug 04, 2026, 11:32 AM UTC
We have identified the issue and are actively monitoring the situation.
- monitoring Aug 04, 2026, 11:32 AM UTC
We have identified the issue and are actively monitoring the situation.
- resolved Aug 04, 2026, 12:17 PM UTC
Resolution has been confirmed. The applied fix successfully resolved the issue, and the service is fully operational.