Therefore Online incident

Not possible connect to the system

Resolved after 15 minutes, affecting Web Client and Windows Client and 1 more, on July 1, 2026.

resolved Jul 01, 2026, 10:28 AM UTC

The system is operating normally. We will continue to monitor the system and will share updates if necessary.

Started
Jul 01, 2026, 10:12 AM UTC
Resolved
Jul 01, 2026, 10:28 AM UTC
Duration
15m
Detected by Pingoru
Jul 01, 2026, 10:12 AM UTC

Affected components

Web ClientWindows ClientMobile App – Therefore™ GoWorkflowSmart CaptureeSignatureReporting ToolsEmail SendingMFP/MEAP AppContent Connector

Update timeline

  1. investigating Jul 01, 2026, 10:12 AM UTC

    It currently may not be possible to connect to the system. We are investigating the issue and will give an update as soon as we have new information. Back to current status SUBSCRIBE Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Follow our status updates on Twitter/X @TF_OnlineStatus Close Subscribe to receive status updates via iCalendar iCalendar Feed Close

  2. investigating Jul 01, 2026, 10:12 AM UTC

    It currently may not be possible to connect to the system. We are investigating the issue and will give an update as soon as we have new information.

  3. resolved Jul 01, 2026, 10:28 AM UTC

    The system is operating normally. We will continue to monitor the system and will share updates if necessary.

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