Therefore Online incident
Document saving/retrieving and other actions may not work
Therefore Online experienced a minor incident on May 12, 2026 affecting Web Client and Windows Client and 1 more component, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 11:39 AM UTC
It is not possible to complete actions that involve saving new data, document retrieval or updating existing data. Back to current status SUBSCRIBE Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Follow our status updates on Twitter/X @TF_OnlineStatus Close Subscribe to receive status updates via iCalendar iCalendar Feed Close
- investigating May 12, 2026, 11:39 AM UTC
It is not possible to complete actions that involve saving new data, document retrieval or updating existing data.
- resolved May 12, 2026, 11:45 AM UTC
It is now possible to save, retrieve, and update documents successfully. We will provide the post-mortem analysis afterwards.