Therefore Online incident

Document saving/retrieving and other actions may not work

Resolved after 13 minutes, affecting Web Client and Windows Client and 1 more, on May 12, 2026.

resolved May 12, 2026, 06:33 AM UTC

It is now possible to save, retrieve, and update documents successfully. We will provide the post-mortem analysis afterwards.

Started
May 12, 2026, 06:19 AM UTC
Resolved
May 12, 2026, 06:33 AM UTC
Duration
13m
Detected by Pingoru
May 12, 2026, 06:19 AM UTC

Affected components

Web ClientWindows ClientMobile App – Therefore™ GoWorkflowSmart CaptureeSignatureReporting ToolsEmail SendingMFP/MEAP AppContent Connector

Update timeline

  1. investigating May 12, 2026, 06:19 AM UTC

    It is not possible to complete actions that involve saving new data, document retrieval or updating existing data. Back to current status SUBSCRIBE Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Follow our status updates on Twitter/X @TF_OnlineStatus Close Subscribe to receive status updates via iCalendar iCalendar Feed Close

  2. investigating May 12, 2026, 06:19 AM UTC

    It is not possible to complete actions that involve saving new data, document retrieval or updating existing data.

  3. resolved May 12, 2026, 06:33 AM UTC

    It is now possible to save, retrieve, and update documents successfully. We will provide the post-mortem analysis afterwards.

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