Resolved after 19 minutes, affecting Web Client and Web Client (Web Client — EU) and 1 more, on October 1, 2026.
The system is operating normally. We will continue to monitor the system and will share updates if necessary
Affected components
Web ClientWeb Client (Web Client — EU)Windows ClientWindows Client (Windows Client — EU)Mobile App – Therefore™ GoMobile App – Therefore™ Go (Mobile App – Therefore™ Go — EU)WorkflowWorkflow (Workflow — EU)Smart CaptureSmart Capture (Smart Capture — EU)
Update timeline
- investigating Oct 01, 2026, 12:17 PM UTC
It currently may not be possible to connect to the system. We are investigating the issue and will give an update as soon as we have new information
- resolved Oct 01, 2026, 12:36 PM UTC
The system is operating normally. We will continue to monitor the system and will share updates if necessary
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Amazon Web Services