Thales OneWelcome incident

Investigating issues with ACCESS component

Resolved after 59 minutes, affecting EU Service Zone, on August 24, 2026.

postmortem Aug 31, 2026, 02:57 PM UTC

**Incident Report Available** The Incident Report is available in our Knowledge Base here: [OWIR-20260824](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=70f5912d3b434710517de70864e45a55&sysparm_article=KB0030964)

Started: Aug 24, 2026, 10:58 AM UTC
Resolved: Aug 24, 2026, 11:57 AM UTC
Duration: 59m
Detected by Pingoru: Aug 24, 2026, 10:58 AM UTC

Affected components

EU Service Zone

Update timeline

investigating Aug 24, 2026, 10:58 AM UTC

The Thales Incident Response Team is actively investigating reports of a service disruption with ACCESS services. We apologize for any inconvenience and will update this incident with additional information as it becomes available.
monitoring Aug 24, 2026, 11:51 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 24, 2026, 11:57 AM UTC

This incident has been resolved.
postmortem Aug 31, 2026, 02:57 PM UTC

**Incident Report Available** The Incident Report is available in our Knowledge Base here: [OWIR-20260824](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=70f5912d3b434710517de70864e45a55&sysparm_article=KB0030964)

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