Resolved after 24 minutes, affecting EU Service Zone, on July 10, 2026.
The issue has been identified and fixed; we are closely monitoring the service
Affected components
EU Service Zone
Update timeline
- investigating Jul 10, 2026, 10:19 AM UTC
The Thales Incident Response Team is actively investigating reports of a service disruption with ACCESS services. We apologize for any inconvenience and will update this incident with additional information as it becomes available.
- identified Jul 10, 2026, 10:22 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 10, 2026, 10:35 AM UTC
The issue has been identified and fixed; we are closely monitoring the service
- resolved Jul 10, 2026, 10:43 AM UTC
This incident has been resolved.
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