Thales OneWelcome incident

Investigating issues with RITM component

Major Resolved View vendor source →

Thales OneWelcome experienced a major incident on December 9, 2025 affecting EU Service Zone, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2025, 10:37 AM UTC
Resolved
Dec 09, 2025, 10:40 AM UTC
Duration
3m
Detected by Pingoru
Dec 09, 2025, 10:37 AM UTC

Affected components

EU Service Zone

Update timeline

  1. investigating Dec 09, 2025, 10:37 AM UTC

    The Thales Incident Response Team is actively investigating reports of a potential service interruption with RITM services. We apologize for any inconvenience and will update this incident with additional information as it becomes available.

  2. resolved Dec 09, 2025, 10:40 AM UTC

    This incident has been resolved.

  3. postmortem Feb 12, 2026, 01:56 PM UTC

    [Incident Report KB0030322](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=daa09f413bcb3e50a263189693e45a34&sysparm_article=KB0030322)