Resolved after 22 minutes, affecting EU Service Zone, on October 12, 2026.
**Incident Report Available** The Incident Report is available in our Knowledge Base here: [KB0031183](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=a6e3b5110fc457108fe26bf800d1b227&sysparm_article=KB0031183)
Affected components
Update timeline
- investigating Oct 12, 2026, 07:07 AM UTC
The Thales Incident Response Team is actively investigating reports of a potential service interruption with ACCESS services. We apologize for any inconvenience and will update this incident with additional information as it becomes available.
- monitoring Oct 12, 2026, 07:18 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 12, 2026, 07:18 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 12, 2026, 07:30 AM UTC
This incident has been resolved.
- postmortem Oct 19, 2026, 03:08 PM UTC
**Incident Report Available** The Incident Report is available in our Knowledge Base here: [KB0031183](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=a6e3b5110fc457108fe26bf800d1b227&sysparm_article=KB0031183)
Your product runs on more than Thales OneWelcome
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services