Thales OneWelcome incident
Investigating issues with Third Party Integration (eHerkenning, DigiD)
Resolved after 56 minutes, affecting EU Service Zone, on October 2, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 02, 2025, 10:16 AM UTC
The Thales Incident Response Team is actively investigating reports of a potential service interruption with Third Party Integration (eHerkenning, DigiD) We apologize for any inconvenience and will update this incident with additional information as it becomes available.
- investigating Oct 02, 2025, 10:22 AM UTC
Investigating - We have discovered a potential issue Proxy disruption in Multiple POP in EMEA region for Imperva. Technical teams are investigating. Further updates to follow.
- identified Oct 02, 2025, 11:02 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 02, 2025, 11:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 02, 2025, 11:13 AM UTC
This incident has been resolved.
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