Teradici Outage History

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Teradici had 15 outages in the last 2 years totaling 438h 47m of downtime — averaging 0.6 incidents per month.

There were 15 Teradici outages since September 26, 2025 totaling 438h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.teradici.com

Minor July 23, 2026

Anyware Manager as a Service Outage

Detected by Pingoru
Jul 23, 2026, 05:48 PM UTC
Resolved
Jul 23, 2026, 09:47 PM UTC
Duration
3h 59m
Affected: Anyware ManagerWestUS Gateway ClusterAnyware Manager Enterprise (AME)WestUS2 Gateway ClusterWestUS3 Gateway ClusterEastUS Gateway ClusterCentralUS Gateway ClusterSouthCentralUS Gateway ClusterBrazilSouth Gateway ClusterNorthEurope Gateway ClusterSwitzerlandNorth Gateway Cluster
Timeline · 4 updates
  1. investigating Jul 23, 2026, 05:48 PM UTC

    We are temporarily experiencing an outage that is impacting Anyware Manager and Anyware Manager Enterprise customers due to underlying Microsoft Azure service degration. This may impact users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

  2. investigating Jul 23, 2026, 06:04 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 23, 2026, 08:21 PM UTC

    All services are operational.

  4. resolved Jul 23, 2026, 09:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 22, 2026

Agent Registration Service Disruption

Detected by Pingoru
Jul 22, 2026, 05:08 PM UTC
Resolved
Jul 22, 2026, 10:01 PM UTC
Duration
4h 52m
Affected: Cloud License Server
Timeline · 5 updates
  1. investigating Jul 22, 2026, 05:08 PM UTC

    Investigating a Service Issue We're currently investigating reports of an issue affecting HP Anyware agent registration/activation that may be related to a third-party service provider. Our teams are actively working with the provider to assess impact. Additional updates will be posted as information becomes available.

  2. investigating Jul 22, 2026, 05:33 PM UTC

    UPDATE: We are currently experiencing a temporary outage affecting the Anyware Licensing Service: This issue prevents users from registering and activating Anyware Cloud Access Licenses. However, it does not affect agents that have already been registered or activated. We are actively working with our third-party licensing service provider to resolve the issue as quickly as possible.

  3. investigating Jul 22, 2026, 05:51 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jul 22, 2026, 07:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 22, 2026, 10:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 2, 2026

Anyware Gateways Outage

Detected by Pingoru
Jul 02, 2026, 01:07 PM UTC
Resolved
Jul 02, 2026, 04:05 PM UTC
Duration
2h 57m
Affected: Anyware Manager Enterprise (AME)
Timeline · 4 updates
  1. investigating Jul 02, 2026, 01:07 PM UTC

    We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.

  2. identified Jul 02, 2026, 02:27 PM UTC

    We have identified the issue and are working on fixing it.

  3. identified Jul 02, 2026, 04:02 PM UTC

    Incident has been resolved, and service restored.

  4. resolved Jul 02, 2026, 04:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 7, 2026

HP Anyware Site Temporarily Down

Detected by Pingoru
May 07, 2026, 07:49 PM UTC
Resolved
May 07, 2026, 08:18 PM UTC
Duration
29m
Affected: Downloads
Timeline · 3 updates
  1. investigating May 07, 2026, 07:49 PM UTC

    We are currently investigating this issue.

  2. investigating May 07, 2026, 08:08 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 07, 2026, 08:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 29, 2026

Some HP Anyware Downloads Unavailable

Detected by Pingoru
Apr 29, 2026, 06:33 PM UTC
Resolved
May 15, 2026, 11:02 PM UTC
Duration
16d 4h
Affected: Downloads
Timeline · 8 updates
  1. investigating Apr 29, 2026, 06:33 PM UTC

    HP Anyware software downloads are currently unavailable due to a service outage related to an ongoing migration. The team is actively working to restore access.

  2. identified Apr 29, 2026, 08:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 30, 2026, 01:36 AM UTC

    Remediation continues for the issue. Multiple fixes are being tested. Workaround: For critical cases, please contact Global Support Services (GSS) for help obtaining downloads until the issue is resolved

  4. monitoring May 01, 2026, 02:46 AM UTC

    Development updates are complete and integration work is underway on the website front end/back end, with testing in progress. We’ll restore downloads once validation is complete; the support team workaround remains available for critical cases. Thank you for your patience.

  5. monitoring May 04, 2026, 10:26 PM UTC

    Download availability remains impacted for the latest release; earlier releases remain available. We’re continuing validation and remediation to restore full download access. For critical needs, please contact Global Support Services (GSS) for assistance while this remains unresolved.

  6. monitoring May 07, 2026, 08:14 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring May 12, 2026, 06:16 PM UTC

    Most HP Anyware downloads are available again. If you’re unable to download a specific component, please open a support ticket and our team will assist while we continue restoring full download availability.

  8. resolved May 15, 2026, 11:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 28, 2026

HP Anyware Partial Outage

Detected by Pingoru
Apr 28, 2026, 03:00 AM UTC
Resolved
Apr 28, 2026, 08:16 AM UTC
Duration
5h 15m
Affected: HP Anyware Customer Self-Service PortalDownloads
Timeline · 4 updates
  1. investigating Apr 28, 2026, 03:00 AM UTC

    An issue is impacting access to the HP Anyware support site. Customers may experience problems accessing Knowledge Base content and submitting support cases. As a workaround, please contact Global Support Services (GSS) for assistance with ticket creation. An update will follow within 3 hours.

  2. identified Apr 28, 2026, 04:31 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 28, 2026, 08:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 28, 2026, 08:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 27, 2026

HP Anyware Support Site - Partial Outage

Detected by Pingoru
Apr 27, 2026, 05:59 PM UTC
Resolved
Apr 27, 2026, 07:10 PM UTC
Duration
1h 10m
Affected: HP Anyware Customer Self-Service PortalDownloads
Timeline · 3 updates
  1. identified Apr 27, 2026, 05:59 PM UTC

    We are aware of an issue impacting the HP Anyware support site. Customers may experience problems accessing Knowledge Base articles and the Case Support Wizard. Our teams are actively investigating and working to resolve the issue. Workaround: If you are unable to submit a case through the site, please contact the Global Support Services (GSS) team directly. They can help create support tickets temporarily until service is fully restored. We will provide a status update within the next 2 hours.

  2. monitoring Apr 27, 2026, 06:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 27, 2026, 07:10 PM UTC

    Update – Service Restored The HP Anyware support site is operational again. We’ll continue to monitor the environment closely, but are closing this incident for now. Thanks for your patience.

Read the full incident report →

Notice March 17, 2026

Anyware PBP Brokering Outage

Detected by Pingoru
Mar 17, 2026, 05:38 PM UTC
Resolved
Mar 17, 2026, 06:33 PM UTC
Duration
54m
Affected: WestUS Gateway ClusterWestUS3 Gateway ClusterCentralUS Gateway ClusterSouthCentralUS Gateway ClusterBrazilSouth Gateway ClusterNorthEurope Gateway ClusterSwitzerlandNorth Gateway Cluster
Timeline · 3 updates
  1. investigating Mar 17, 2026, 05:38 PM UTC

    We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.

  2. monitoring Mar 17, 2026, 05:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 17, 2026, 06:33 PM UTC

    This incident is resolved. RCA will be available upon request within 2 weeks.

Read the full incident report →

Minor February 13, 2026

Anyware Manager Enterprise - Web Portal Incident

Detected by Pingoru
Feb 13, 2026, 02:47 AM UTC
Resolved
Feb 13, 2026, 04:10 AM UTC
Duration
1h 22m
Affected: Anyware Manager Enterprise (AME)
Timeline · 2 updates
  1. investigating Feb 13, 2026, 02:47 AM UTC

    We are currently investigating an ongoing incident with our web portal. This is not affecting end user connections, only admin portal activities. While there is no current estimated time for resolution, we are working to resolve this and will update as soon as possible.

  2. resolved Feb 13, 2026, 04:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 3, 2026

HP Anyware Partial Outage Impacting Authenticated Software/Firmware Downloads; Support Site and Unauthenticated Client Downloads Still Available

Detected by Pingoru
Feb 03, 2026, 06:03 PM UTC
Resolved
Feb 03, 2026, 09:09 PM UTC
Duration
3h 5m
Affected: Downloads
Timeline · 3 updates
  1. investigating Feb 03, 2026, 06:03 PM UTC

    Important: The HP Anyware website (https://anyware.hp.com) is experiencing an issue that prevents users from logging in. New software and firmware downloads which require authentication are currently unavailable. Downloads of Anyware Software Clients do not require authentication and are not affected. Documentation and knowledge base are not affected, and our support website (help.anyware.hp.com) is operating normally. If you need urgent access to a download, please create a ticket with our global support team, and they will assist you. We apologize for the inconvenience and will resolve this issue as soon as possible.

  2. investigating Feb 03, 2026, 06:04 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 03, 2026, 09:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 23, 2026

Anyware Manager Unplanned Maintenance

Detected by Pingoru
Jan 23, 2026, 04:33 PM UTC
Resolved
Jan 23, 2026, 08:26 PM UTC
Duration
3h 52m
Affected: Anyware ManagerAnyware Manager Enterprise (AME)
Timeline · 5 updates
  1. investigating Jan 23, 2026, 04:33 PM UTC

    There may be a service disruption while we perform unplanned maintenance on the system. We will endeavor to ensure any disruption is minimal. During this time, customers may experience issues establishing new PCoIP sessions to Remote Workstations. Existing PCoIP sessions will not be impacted. This maintenance may also temporarily affect the collection of agent metrics and the ability to send commands or restart agents via Anyware Monitor. All other services will continue to operate as normal.

  2. investigating Jan 23, 2026, 04:53 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 23, 2026, 06:30 PM UTC

    We have obtained a fix and will be applying it shortly. All performance degradation remains as previously described.

  4. monitoring Jan 23, 2026, 06:54 PM UTC

    New session establishment has been restored. We are monitoring the situation. Will update within the hour.

  5. resolved Jan 23, 2026, 08:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 22, 2025

Anyware Manager as a Partial Service Outage

Detected by Pingoru
Dec 22, 2025, 09:38 PM UTC
Resolved
Dec 23, 2025, 01:46 AM UTC
Duration
4h 7m
Affected: Anyware Manager
Timeline · 3 updates
  1. investigating Dec 22, 2025, 09:38 PM UTC

    We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to recall activity logs and statistics regarding their deployments. We are actively investigating and will report back within 60 minutes.

  2. investigating Dec 22, 2025, 10:25 PM UTC

    The event-based activity log infrastructure has been recovered. We are now restoring statistics and activity log availability to customers.

  3. resolved Dec 23, 2025, 01:46 AM UTC

    The Incident has been resolved and all operation normal

Read the full incident report →

Critical September 26, 2025

Anyware Gateways Outage in Switzerland North region

Detected by Pingoru
Sep 26, 2025, 11:54 PM UTC
Resolved
Sep 27, 2025, 05:23 AM UTC
Duration
5h 29m
Affected: SwitzerlandNorth Gateway Cluster
Timeline · 2 updates
  1. monitoring Sep 27, 2025, 01:49 AM UTC

    We are temporarily experiencing an outage in our Cloud Providers Switzerland North region that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating.

  2. resolved Sep 27, 2025, 05:23 AM UTC

    Our cloud provider has confirmed that services are now available and Anyware Gateways are now fully functional. We will continue to monitor the service for any issues.

Read the full incident report →