Teradici experienced a major incident on October 29, 2025 affecting Anyware Manager Enterprise (AME), lasting 5h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 29, 2025, 05:41 PM UTC
https://azure.status.microsoft/en-us/status Azure is experiencing an issue with Front Door that is affecting the AME service. We are aware of the issue and monitoring it. There is currently no ETA. This is affecting the functionality of the service, current and new connections through Cloud Session Gateway may be impacted.
- monitoring Oct 29, 2025, 07:19 PM UTC
Azure has indicated that they have rolled back to the last know good configuration and that there are signs of recovery. No ETA on full resolution yet. We continue to monitor the situation.
- monitoring Oct 29, 2025, 08:23 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 29, 2025, 08:57 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 29, 2025, 09:03 PM UTC
Azure expects full mitigation by 23:20 UTC on 29 October 2025. We will continue to monitor and update as the situation updates.
- monitoring Oct 29, 2025, 09:33 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 29, 2025, 10:06 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 29, 2025, 10:42 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 29, 2025, 11:39 PM UTC
This incident has been resolved.