Teradici experienced a notice incident on July 22, 2026 affecting Cloud License Server, lasting 4h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2026, 05:08 PM UTC
Investigating a Service Issue We're currently investigating reports of an issue affecting HP Anyware agent registration/activation that may be related to a third-party service provider. Our teams are actively working with the provider to assess impact. Additional updates will be posted as information becomes available.
- investigating Jul 22, 2026, 05:33 PM UTC
UPDATE: We are currently experiencing a temporary outage affecting the Anyware Licensing Service: This issue prevents users from registering and activating Anyware Cloud Access Licenses. However, it does not affect agents that have already been registered or activated. We are actively working with our third-party licensing service provider to resolve the issue as quickly as possible.
- investigating Jul 22, 2026, 05:51 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 22, 2026, 07:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2026, 10:01 PM UTC
This incident has been resolved.