Teradici incident

Anyware Gateways Outage in Switzerland North region

Critical Resolved View vendor source →

Teradici experienced a critical incident on September 26, 2025 affecting SwitzerlandNorth Gateway Cluster, lasting 5h 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 11:54 PM UTC
Resolved
Sep 27, 2025, 05:23 AM UTC
Duration
5h 29m
Detected by Pingoru
Sep 26, 2025, 11:54 PM UTC

Affected components

SwitzerlandNorth Gateway Cluster

Update timeline

  1. monitoring Sep 27, 2025, 01:49 AM UTC

    We are temporarily experiencing an outage in our Cloud Providers Switzerland North region that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating.

  2. resolved Sep 27, 2025, 05:23 AM UTC

    Our cloud provider has confirmed that services are now available and Anyware Gateways are now fully functional. We will continue to monitor the service for any issues.