Teradici experienced a critical incident on July 2, 2026 affecting Anyware Manager Enterprise (AME), lasting 2h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Anyware Manager Enterprise (AME)
Update timeline
- investigating Jul 02, 2026, 01:07 PM UTC
We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.
- identified Jul 02, 2026, 02:27 PM UTC
We have identified the issue and are working on fixing it.
- identified Jul 02, 2026, 04:02 PM UTC
Incident has been resolved, and service restored.
- resolved Jul 02, 2026, 04:05 PM UTC
This incident has been resolved.