Teradici experienced a notice incident on January 23, 2026 affecting Anyware Manager and Anyware Manager Enterprise (AME), lasting 3h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2026, 04:33 PM UTC
There may be a service disruption while we perform unplanned maintenance on the system. We will endeavor to ensure any disruption is minimal. During this time, customers may experience issues establishing new PCoIP sessions to Remote Workstations. Existing PCoIP sessions will not be impacted. This maintenance may also temporarily affect the collection of agent metrics and the ability to send commands or restart agents via Anyware Monitor. All other services will continue to operate as normal.
- investigating Jan 23, 2026, 04:53 PM UTC
We are continuing to investigate this issue.
- identified Jan 23, 2026, 06:30 PM UTC
We have obtained a fix and will be applying it shortly. All performance degradation remains as previously described.
- monitoring Jan 23, 2026, 06:54 PM UTC
New session establishment has been restored. We are monitoring the situation. Will update within the hour.
- resolved Jan 23, 2026, 08:26 PM UTC
This incident has been resolved.