Teradici experienced a minor incident on July 23, 2026 affecting Anyware Manager and WestUS Gateway Cluster and 1 more component, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Anyware ManagerWestUS Gateway ClusterAnyware Manager Enterprise (AME)WestUS2 Gateway ClusterWestUS3 Gateway ClusterEastUS Gateway ClusterCentralUS Gateway ClusterSouthCentralUS Gateway ClusterBrazilSouth Gateway ClusterNorthEurope Gateway Cluster
Update timeline
- investigating Jul 23, 2026, 05:48 PM UTC
We are temporarily experiencing an outage that is impacting Anyware Manager and Anyware Manager Enterprise customers due to underlying Microsoft Azure service degration. This may impact users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.
- investigating Jul 23, 2026, 06:04 PM UTC
We are continuing to investigate this issue.
- investigating Jul 23, 2026, 08:21 PM UTC
All services are operational.
- resolved Jul 23, 2026, 09:47 PM UTC
This incident has been resolved.