Teradici experienced a major incident on October 29, 2025 affecting Anyware Manager, lasting 6h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 29, 2025, 04:39 PM UTC
Microsoft Azure is temporarily experiencing an outage that is impacting the ability for CAS Manager users to sign-in with their Microsoft Azure account. This outage impacts the ability to create new deployments, or administer them. Existing Cloud Access Connectors and the ability to establish new PCoIP connections is not impacted at this time. We are monitoring the situation and will report back within 60 minutes.
- monitoring Oct 29, 2025, 05:48 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 29, 2025, 07:05 PM UTC
Azure has reported that recovery efforts are in progress. However, we are still observing authentication issues. Our team continues to monitor the situation closely.
- monitoring Oct 29, 2025, 08:26 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 29, 2025, 08:56 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 29, 2025, 09:17 PM UTC
Azure has reported that the issue is expected to be resolved by 23:20 UTC on October 29, 2025. Please note: Session establishment via existing Cloud Access Connectors - CACs and AWCs remains unaffected. This issue only impacts session establishment over Cloud Session Gateways.
- monitoring Oct 29, 2025, 10:07 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 29, 2025, 10:43 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 29, 2025, 11:22 PM UTC
Anyware as a Service functionality has been returned to normal. We will continue to monitor to ensure there are no side effects.