Teradici Outage History

Investigating a Service Issue We're currently investigating reports of an issue affecting HP Anyware agent registration/activation that may be related to a third-party service provider. Our teams are actively working with the provider to assess impact. Additional updates will be posted as information becomes available.

UPDATE: We are currently experiencing a temporary outage affecting the Anyware Licensing Service: This issue prevents users from registering and activating Anyware Cloud Access Licenses. However, it does not affect agents that have already been registered or activated. We are actively working with our third-party licensing service provider to resolve the issue as quickly as possible.

We are continuing to investigate this issue.

We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.

We are currently investigating this issue.

We are continuing to investigate this issue.

HP Anyware software downloads are currently unavailable due to a service outage related to an ongoing migration. The team is actively working to restore access.

An issue is impacting access to the HP Anyware support site. Customers may experience problems accessing Knowledge Base content and submitting support cases. As a workaround, please contact Global Support Services (GSS) for assistance with ticket creation. An update will follow within 3 hours.

We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.

We are currently investigating an ongoing incident with our web portal. This is not affecting end user connections, only admin portal activities. While there is no current estimated time for resolution, we are working to resolve this and will update as soon as possible.

Important: The HP Anyware website (https://anyware.hp.com) is experiencing an issue that prevents users from logging in. New software and firmware downloads which require authentication are currently unavailable. Downloads of Anyware Software Clients do not require authentication and are not affected. Documentation and knowledge base are not affected, and our support website (help.anyware.hp.com) is operating normally. If you need urgent access to a download, please create a ticket with our global support team, and they will assist you. We apologize for the inconvenience and will resolve this issue as soon as possible.

We are continuing to investigate this issue.

There may be a service disruption while we perform unplanned maintenance on the system. We will endeavor to ensure any disruption is minimal. During this time, customers may experience issues establishing new PCoIP sessions to Remote Workstations. Existing PCoIP sessions will not be impacted. This maintenance may also temporarily affect the collection of agent metrics and the ability to send commands or restart agents via Anyware Monitor. All other services will continue to operate as normal.

We are continuing to investigate this issue.

We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to recall activity logs and statistics regarding their deployments. We are actively investigating and will report back within 60 minutes.

The event-based activity log infrastructure has been recovered. We are now restoring statistics and activity log availability to customers.